FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to communicate complex information clearly and effectively. Proven experience in managing customer relationships and improving customer satisfaction in the vacation rental industry.
Highest-signal resume keywords
Customer Service ExperienceAccount ManagementG-Suite ProficiencyProblem-Solving SkillsVacation Rentals Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Written CommunicationVerbal CommunicationTeam CollaborationOrganizational SkillsCreative Thinking
Industry Keywords
Customer RetentionCase Project ManagementEscalation PointGoodwill GesturesCross-Functional Collaboration
About the role
Key responsibilities & impact- Provide service via telephone, email and WhatsApp to clients and guests
- Act as the escalation point from HostSupport and resolve issues
- Onboard new properties and simplify complex information for diverse customers
- Collaborate with cross-functional teams to resolve queries and claims
- Identify opportunities to improve customer retention and satisfaction
- Determine refunds and goodwill gestures using logic, company procedures and market insights
- Contribute ideas to improve processes and the customer experience
- Champion customer needs and build commercially successful partnerships
- Manage the delegated inbox and oversee case project management
Requirements
What you’ll need- Based in Cape Town, and comfortable working from the office 2 days a week
- Team player with superb written and verbal communication skills
- Previous experience in a customer service environment or account management is preferable
- Proven ability to communicate complex technical problems in “customer-friendly” language
- Ability to think outside the box and find creative ways to solve problems
- A working understanding of vacation rentals
- Confidence in decision-making and owning your cases
- Previous experience with G-Suite
- Well organised with the ability to multi-task and prioritise workload