Customer Onboarding Manager

Hoxhunt

. Own customer onboarding projects end-to-end from initial kickoff through technical setup, launch, and successful handover .

Posted 9/29/2026full-timeSingapore • SingaporeJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer onboarding projects, technical implementations, and change management strategies to enhance user adoption. Proficient in collaborating with cross-functional teams and communicating effectively with diverse stakeholders.

Highest-signal resume keywords

Customer Onboarding ManagementSaaS Implementation ExperienceTechnical Communication SkillsOrganizational SkillsProactive Stakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessProject ManagementTechnical SetupSaaS IntegrationsChange ManagementUser Adoption StrategiesImplementation TroubleshootingAccount ManagementTechnical Prerequisites GatheringProcess Development

Soft Skills

CollaborationCommunicationPrioritizationProactive AttitudeComfort with Ambiguity

Tools & Technologies

M365SSOSCIMIdentity Management

Industry Keywords

CybersecurityHR TechEmployee EngagementSaaSAPAC Market Experience

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own customer onboarding projects end-to-end from initial kickoff through technical setup, launch, and successful handover
Manage multiple customer implementations simultaneously, prioritizing rigorously and maintaining customer accountability for actions and timelines
Guide customers through standardized technical implementation processes and explain technical requirements to non-technical stakeholders
Drive customer Proof of Concept projects with Account Executives, including success criteria, technical validation, stakeholder alignment, and customer engagement toward conversion
Drive change management, internal communication strategies, and launch plans to increase user adoption
Troubleshoot straightforward implementation challenges and collaborate with specialists on advanced support
Recommend onboarding approaches based on customer goals and set expectations around timelines and responsibilities
Collaborate with Sales, Customer Success, and the EMEA onboarding team
Represent Hoxhunt in frequent face-to-face customer interactions, including on-site meetings and relationship-building activities
Build and shape scalable onboarding processes for the APAC region
Report to the Chief Customer Office in Singapore, with a dotted line to the Onboarding Lead and wider EMEA onboarding team
Collaborate with Sales, Support, and Sales Engineering

Requirements

What you’ll need

2 or more years of experience in customer onboarding, implementation, Customer Success, account management, or another customer-facing SaaS role
Proven experience managing multiple customer projects simultaneously in a fast-paced environment
Strong organizational and prioritization skills
Technical confidence discussing SaaS setups, gathering technical prerequisites, and guiding customers through implementations
Strong customer communication skills
Proactive attitude and ability to maintain momentum and accountability across multiple stakeholders
Collaborative mindset and experience working with Sales, Customer Success, and cross-functional teams
Comfort navigating ambiguity and building processes from scratch
Ability to work autonomously while staying connected to the wider global team
Full professional proficiency in both English and Mandarin
Experience onboarding SMB and/or mid-market SaaS customers across APAC or other international markets is a bonus
Familiarity with M365, SSO, SCIM, identity management, or SaaS integrations is a bonus
Experience with or understanding of change management, user adoption, or internal launch communications is a bonus
Background in cybersecurity, HR tech, employee engagement, or another SaaS product requiring organization-wide adoption is a bonus
Malay, Tagalog, or other regional languages are a bonus

Benefits

Comp & perks

Performance-based annual bonus
Flexible hybrid work setting
Extensive healthcare
Other benefits
Beautiful office in Singapore
Autonomy and trust-based working environment
Psychological safety and supportive culture
Award-winning cybersecurity product with measurable impact
Global network of 60+ CS professionals and established best practices