Hoxhunt

Full-stack Engineer

• Lead engineering for data-intensive reporting and integration products
• Turn product strategy into delivery plans and shipped outcomes
• Partner closely with Product Management to solve customer problems and deliver value
• Make architecture decisions supporting efficient partner operations at scale
• Build alongside the team in Node.js, TypeScript, React, GraphQL, MongoDB, K8s, and GCP
• Raise operational excellence and engineering maturity
• Own team development, performance management, and hiring for a team of 8+ engineers
• Establish context, trust, and team-management ownership during the first three months
• Shape roadmaps and drive technical solutions by month six
• Report to the VP of Engineering
• Collaborate with Product Management and Design
• Act as the link between engineering execution and business strategy

Senior Software Engineer – Team Lead

Onboarding Specialist

• Own customer onboarding projects end-to-end from initial kickoff through technical setup, launch, and successful handover
• Manage multiple customer implementations simultaneously, prioritizing rigorously and maintaining customer accountability for actions and timelines
• Guide customers through standardized technical implementation processes and explain technical requirements to non-technical stakeholders
• Drive customer Proof of Concept projects with Account Executives, including success criteria, technical validation, stakeholder alignment, and customer engagement toward conversion
• Drive change management, internal communication strategies, and launch plans to increase user adoption
• Troubleshoot straightforward implementation challenges and collaborate with specialists on advanced support
• Recommend onboarding approaches based on customer goals and set expectations around timelines and responsibilities
• Collaborate with Sales, Customer Success, and the EMEA onboarding team
• Represent Hoxhunt in frequent face-to-face customer interactions, including on-site meetings and relationship-building activities
• Build and shape scalable onboarding processes for the APAC region
• Report to the Chief Customer Office in Singapore, with a dotted line to the Onboarding Lead and wider EMEA onboarding team
• Collaborate with Sales, Support, and Sales Engineering

Customer Onboarding Manager

Solutions Engineer

• Own the technical customer lifecycle from technical discovery and evaluations through implementation, adoption, renewal, and expansion
• Lead customer evaluations and proofs of concept
• Build and test integrations using the Hoxhunt GraphQL API with SIEM, SOAR, and ITSM platforms, webhooks, and reporting
• Set up and troubleshoot simulation deliverability, including allowlisting, header analysis, quarantine, and gateway bypass rules for M365, Google Workspace, Proofpoint, and Mimecast
• Lead architecture, security, and permission reviews with SOC, IT, and security leadership stakeholders
• Reproduce customer-reported issues, perform root cause analysis, write bug reports with impact analysis, and hand issues to development teams
• Support renewals, mitigate churn risk, and assist with upsell opportunities through advanced technical solutions
• Complete security questionnaires, RFPs, and vendor assessments with sales and compliance teams
• Participate in customer kickoffs, check-ins, and ongoing post-sales technical engagement
• Shape APAC market positioning and new product rollouts
• Collaborate with APAC Sales, Marketing, Customer Success, Product, Support, Engineering, and the global organization

Solution Engineer, APAC

• Own enterprise implementations and onboarding projects end-to-end, from planning and discovery through technical implementation and launch
• Coordinate customer stakeholders across business, IT, security, compliance, communications, and senior leadership
• Lead customer conversations around technical implementation and translate requirements between technical and non-technical stakeholders
• Define internal communication strategies and change management plans to drive user adoption
• Drive customer Proof of Concept projects with the Account Executive, including success criteria, technical validation, stakeholder alignment, and conversion
• Establish ownership, dependencies, timelines, and milestones and proactively drive project progress
• Collaborate with Sales, Customer Success, Sales Engineering, Product, Support, and the EMEA onboarding team
• Represent Hoxhunt in frequent face-to-face customer interactions, including on-site meetings
• Lead complex enterprise implementations in APAC and help shape scalable APAC implementation processes
• Report directly to the Chief Customer Officer in Singapore, with a dotted line to the Onboarding Lead and wider EMEA onboarding team

Strategic Onboarding Manager

Analyst

• Analyze real phishing reports from end-users worldwide
• Build an efficient workflow using purpose-built tooling
• Classify and tag emails and payloads, including credential harvesters and malicious files
• Use structured analytic techniques to build a current view of the threat landscape
• Share findings across the company and with customers about emerging trends and risks
• Co-author concise briefs and in-depth reports for a global audience
• Report insights and notable findings through communication channels and team meetings
• Collaborate on threat intelligence, security engineering, data science, and edge-case analysis

Junior Threat Analyst

• Design and support integrations across Azure, AWS, and GCP environments
• Guide customers through API integrations and architecture design
• Own technical onboarding for enterprise customers and develop implementation plans aligned with IT and security teams
• Support deployments within Microsoft 365, Exchange Online, and Google Workspace
• Validate configurations for scalability
• Configure and validate secure data exports to customer cloud storage and BI platforms such as Power BI and Tableau
• Partner with Sales and Customer Success on technical discovery
• Translate customer requirements into clear, executable implementation approaches
• Support identity and access management planning using Entra ID, Okta, and Ping
• Guide secure SCIM provisioning and SAML SSO implementations
• Address customer questions around networking, DNS, authentication, and email deliverability
• Serve as a product expert for the US team
• Partner with Product and Engineering to resolve complex issues and build integration guides
• Guide customers through integrations and email authentication setups
• Own complex technical onboarding and pre-sales solution design for enterprise accounts

Account Executive

• Own the full sales cycle for enterprise accounts in the DACH market
• Guide deals from initial pipeline through complex procurement to closed-won
• Drive multi-threaded deals and reach economic buyers early
• Handle price objections and maintain commercial discipline
• Lead POC-led selling initiatives with concrete exit criteria
• Partner with an SDR to prioritize opportunities
• Maintain rigorous pipeline hygiene and customer-owned next steps
• Build pipeline and new business ARR toward quota
• Report to the EMEA Head of Sales
• Collaborate with the EMEA Sales Team while independently managing opportunities
• Potentially help shape a future Germany leadership role and local hub

Senior Account Executive, DACH – German-speaking

Support Engineer

• Provide technical support through email and troubleshooting calls
• Support Hoxhunt’s platform, email technologies including M365 and Google Workspace, and identity provider services including Microsoft Entra and Okta
• Serve as the first point of contact for US-based customers
• Resolve technical issues and ensure customer satisfaction
• Troubleshoot complex issues and suggest solutions
• Ensure smooth product functionality
• Collaborate with global teams
• Share insights and contribute to process and product improvements
• Learn the Hoxhunt platform and handle basic tickets under guidance during the first 30 days
• Independently resolve complex tickets, conduct troubleshooting calls, and suggest process improvements by 60 days
• Lead critical support cases and contribute to the US-based support strategy by 90 days