Customer Success Onboarding Manager

Hoxhunt

. Lead end-to-end onboarding for global enterprise and strategic customers from contract signature through go-live .

Posted 11/11/2026full-timeMinneapolis • Minnesota • United StatesMid-LevelSenior💰 $95,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading end-to-end customer onboarding processes for global enterprise clients, focusing on technical implementations and stakeholder management. Proficient in developing and scaling onboarding frameworks within B2B SaaS environments to ensure rapid adoption and sustained value.

Highest-signal resume keywords

Customer OnboardingTechnical Account ManagementStakeholder ManagementM365 ImplementationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding Framework DevelopmentEnterprise IntegrationSCIMSSOCybersecurity Awareness

Soft Skills

Clear CommunicationExecutive Presence

Tools & Technologies

M365Identity Integrations

Industry Keywords

B2B SaaSChange ManagementCustomer SuccessGlobal Deployments

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead end-to-end onboarding for global enterprise and strategic customers from contract signature through go-live
Own and guide technical implementations, including M365, SSO, SCIM, and other enterprise integrations
Partner with Product, Engineering, and Technical Specialists to design, validate, and deliver customer-specific architectures and requirements
Drive enterprise change management, including stakeholder alignment, rollout planning, and communication strategies for global deployments
Ensure a structured transition from onboarding to Customer Success
Set customers up for rapid time-to-value and sustained adoption
Capture learnings from strategic onboardings
Improve enterprise onboarding frameworks, playbooks, and processes at scale

Requirements

What you’ll need

3–5 years of experience in customer onboarding, implementation, technical account management, or a similar customer-facing role, ideally in B2B SaaS
Strong enterprise stakeholder management experience
Experience leading complex onboarding projects with senior leaders, security teams, IT, and project owners across regions
Experience working cross-functionally with Product, Support, Sales, and Customer Success
Executive presence and clear communication
Experience in cybersecurity, security awareness, or human risk management is a bonus
Hands-on experience with M365, SSO, SCIM, or identity integrations is a bonus
Experience building or scaling onboarding frameworks in a fast-growing SaaS company is a bonus

Benefits

Comp & perks

Competitive commission model with on-target earnings of $115k–$125k
Flexible hybrid working setting
Medical, dental, and vision coverage with a portion of premiums covered by the company
Life insurance
PTO
11 paid holidays plus 2 floating holidays
Wellness benefits
Paid parental leave
401(k) match
Supportive, respected, and empowering work environment
Autonomy and ownership
Award-winning cybersecurity product
Virtual interview options during the recruitment process