Onboarding Manager

Hoxhunt

. Own the full onboarding experience for SMB customers from kick-off to go-live .

Posted 10/9/2026full-timeHelsinki • FinlandJuniorMid-Level💰 €3,500 - €3,900 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the onboarding experience for SMB customers, ensuring effective project coordination and communication. Proficient in improving workflows and documentation while maintaining a proactive, customer-focused approach.

Highest-signal resume keywords

Customer Onboarding ManagementProject CoordinationExcellent Communication SkillsProactive Problem SolvingM365 Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OnboardingImplementationCustomer SupportProject ManagementTechnical Setup

Soft Skills

Organizational SkillsCustomer-Focused MindsetGrowth MindsetCuriosity for Technology

Tools & Technologies

M365G-SuiteSCIMSSO

Industry Keywords

Customer ExperienceDocumentation ImprovementContinuous ImprovementSMB Customers

About the role

Key responsibilities & impact

Own the full onboarding experience for SMB customers from kick-off to go-live
Manage multiple onboarding projects with clear goals and timelines
Guide customers through technical setup and keep onboarding on track
Serve as a reliable and proactive point of contact throughout the onboarding process
Improve onboarding workflows and documentation to support scale and continuous improvement
Collaborate with Onboarding Managers, Customer Success Managers, and technical teams
Deliver a structured, caring customer experience
Proactively solve problems before they surface
Contribute to improving documentation and processes

Requirements

What you’ll need

2+ years of experience in customer service, onboarding, implementation, or support roles
Strong organizational and project coordination skills
Ability to manage multiple customer projects simultaneously in a structured and disciplined way
Excellent communication skills
Proactive, customer-focused mindset
Curiosity for technology and confidence using technology in day-to-day work
Growth mindset and strong sense of ownership
Full professional proficiency or native-level English language skills
Hands-on experience with M365, G-Suite, SCIM, and SSO is a bonus
French or German language skills are a bonus

Benefits

Comp & perks

Very competitive performance-based bonus
Flexible hybrid work setting
Extensive healthcare with other benefits
Helsinki office with a gym and swimming pool
High-supportive, psychologically safe work environment
Autonomy and freedom from micromanagement
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