Solution Engineer, APAC

Hoxhunt

. Own the technical customer lifecycle from technical discovery and evaluations through implementation, adoption, renewal, and expansion .

Posted 9/29/2026full-timeSingapore • SingaporeSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the technical customer lifecycle, including implementation, adoption, and renewal processes. Proficient in designing and executing technical integrations, with a strong understanding of APIs, automation workflows, and security protocols.

Highest-signal resume keywords

Technical Customer Lifecycle ManagementAPI Integration and AutomationSIEM/SOAR Ecosystem KnowledgeProblem Investigation and Root Cause AnalysisCybersecurity SaaS Background

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solution EngineeringSales EngineeringSolutions ArchitectureTechnical ConsultingTechnical IntegrationsMail Flow KnowledgeIdentity and Access ManagementGraphQLRoot Cause AnalysisSecurity Questionnaire Completion

Soft Skills

Problem SolvingCommercial AwarenessClear DocumentationIndependent InvestigationCollaboration

Tools & Technologies

Hoxhunt GraphQL APIM365Google WorkspaceMicrosoft SentinelSplunkXSOARSIEM PlatformsSOAR PlatformsITSM PlatformsAutomation Workflows

Industry Keywords

CybersecuritySecurity OperationsHuman Risk ManagementEnterprise OrganizationsTechnical Evaluations

Tech Stack

Tools & technologies

Cyber SecurityGraphQLITSMSplunk

About the role

Key responsibilities & impact

Own the technical customer lifecycle from technical discovery and evaluations through implementation, adoption, renewal, and expansion
Lead customer evaluations and proofs of concept
Build and test integrations using the Hoxhunt GraphQL API with SIEM, SOAR, and ITSM platforms, webhooks, and reporting
Set up and troubleshoot simulation deliverability, including allowlisting, header analysis, quarantine, and gateway bypass rules for M365, Google Workspace, Proofpoint, and Mimecast
Lead architecture, security, and permission reviews with SOC, IT, and security leadership stakeholders
Reproduce customer-reported issues, perform root cause analysis, write bug reports with impact analysis, and hand issues to development teams
Support renewals, mitigate churn risk, and assist with upsell opportunities through advanced technical solutions
Complete security questionnaires, RFPs, and vendor assessments with sales and compliance teams
Participate in customer kickoffs, check-ins, and ongoing post-sales technical engagement
Shape APAC market positioning and new product rollouts
Collaborate with APAC Sales, Marketing, Customer Success, Product, Support, Engineering, and the global organization

Requirements

What you’ll need

7 or more years of relevant experience in Solution Engineering, Sales Engineering, Solutions Architecture, Technical Consulting, or a comparable customer-facing technical role
Meaningful experience across the entire customer lifecycle, including pre-sales and post-sales
Significant experience supporting large, technically complex enterprise organizations and investigating technical problems directly using logs, headers, API responses, and permissions
Strong experience designing and implementing technical integrations in complex environments, including APIs, automation workflows, authentication, and data flows
Foundational knowledge of mail flow in M365, on-premises Exchange, and Google Workspace
Working knowledge of SIEM/SOAR ecosystems and broader IT architecture
Ability to investigate and solve problems independently, document solutions clearly, and know when to involve the global team
Strong commercial awareness and ability to translate complex technical concepts into business outcomes
Comfort operating in a startup or scale-up environment
Experience with Microsoft Sentinel, Splunk, XSOAR, or comparable platforms is a bonus
Foundational knowledge of Identity and Access Management, including Entra ID, Okta, SailPoint, SSO, SCIM, and GraphQL is a bonus
Background in cybersecurity SaaS, security operations workflows, or human risk management is a bonus
English required; Mandarin or Malay in addition to English is a bonus

Benefits

Comp & perks

Flexible, hybrid work setting
Extensive healthcare with other benefits
Beautiful office in Singapore
High autonomy and trust
Psychological safety and supportive work environment
First-weeks onboarding at the Helsinki headquarters
Multi-award-winning cybersecurity product and mission-driven work