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Hoxhunt

Strategic Onboarding Manager

Hoxhunt

. Own enterprise implementations and onboarding projects end-to-end, from planning and discovery through technical implementation and launch .

Posted 9/29/2026full-timeSingapore • SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in leading complex enterprise SaaS implementations, with a strong focus on stakeholder management, change management, and technical fluency. Proven ability to drive user adoption and create structured processes in ambiguous environments across APAC markets.

Highest-signal resume keywords
Enterprise SaaS ImplementationStakeholder ManagementChange ManagementTechnical FluencyProject Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Enterprise Project LeadershipTechnical ImplementationChange Management StrategyIntegration UnderstandingSecurity Requirements Knowledge
Soft Skills
Collaborative ApproachAutonomous Work StyleConsultative CommunicationCultural AdaptabilityExceptional Communication Skills
Tools & Technologies
M365SSOSCIMIdentity ManagementHybrid Environments
Certifications & Qualifications
Change Management Qualifications
Industry Keywords
SaaSProfessional ServicesCybersecurityHuman-Risk ManagementTechnical Consulting

Tech Stack

Tools & technologies
Cyber Security

About the role

Key responsibilities & impact
  • Own enterprise implementations and onboarding projects end-to-end, from planning and discovery through technical implementation and launch
  • Coordinate customer stakeholders across business, IT, security, compliance, communications, and senior leadership
  • Lead customer conversations around technical implementation and translate requirements between technical and non-technical stakeholders
  • Define internal communication strategies and change management plans to drive user adoption
  • Drive customer Proof of Concept projects with the Account Executive, including success criteria, technical validation, stakeholder alignment, and conversion
  • Establish ownership, dependencies, timelines, and milestones and proactively drive project progress
  • Collaborate with Sales, Customer Success, Sales Engineering, Product, Support, and the EMEA onboarding team
  • Represent Hoxhunt in frequent face-to-face customer interactions, including on-site meetings
  • Lead complex enterprise implementations in APAC and help shape scalable APAC implementation processes
  • Report directly to the Chief Customer Officer in Singapore, with a dotted line to the Onboarding Lead and wider EMEA onboarding team

Requirements

What you’ll need
  • 5 or more years of experience leading complex, large-scale enterprise projects, ideally in SaaS, implementation, professional services, or a similar environment
  • Exceptional stakeholder management skills, including navigating senior and executive stakeholders and managing competing agendas
  • Strong technical fluency for leading enterprise SaaS implementations, including understanding integrations, security requirements, and IT environments
  • Proven change management experience, including internal communication strategy, employee engagement, and organizational change
  • Ability to create structure from ambiguity
  • Collaborative, autonomous, and ownership-oriented approach
  • Consultative, transparent, and culturally adaptable approach across APAC markets
  • Full professional proficiency in English
  • Experience with multinational enterprise customers across multiple APAC markets is a bonus
  • Understanding of M365, SSO, SCIM, identity management, and hybrid environments is a bonus
  • Formal change-management qualifications or experience building scalable enterprise onboarding frameworks is a bonus
  • Background in cybersecurity, human-risk management, or technical consulting is a bonus
  • Mandarin or other regional languages are a bonus

Benefits

Comp & perks
  • Performance-based annual bonus
  • Flexible, hybrid work setting
  • Extensive healthcare
  • Other benefits
  • Beautiful office in Singapore
  • Autonomy and trust without micromanagement
  • Psychological safety and supportive culture
  • Access to global Customer Success network and established best practices