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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for email technologies and identity provider services, with a strong focus on problem-solving and customer satisfaction. Capable of collaborating effectively with global teams and contributing to process improvements in a SaaS environment.
Highest-signal resume keywords
Technical Support ExperienceProblem-Solving SkillsEmail Technologies KnowledgeIdentity Provider Services ExperienceExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshootingComplex Issue ResolutionSaaS Environment ExperienceAnalytical Mindset
Soft Skills
OwnershipAccountabilityCustomer Satisfaction FocusCollaborationPassion for Helping Others
Tools & Technologies
M365Google WorkspaceMicrosoft EntraOkta
Industry Keywords
Cybersecurity IndustryEmail TechnologiesIdentity Provider Services
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Provide technical support through email and troubleshooting calls
- Support Hoxhunt’s platform, email technologies including M365 and Google Workspace, and identity provider services including Microsoft Entra and Okta
- Serve as the first point of contact for US-based customers
- Resolve technical issues and ensure customer satisfaction
- Troubleshoot complex issues and suggest solutions
- Ensure smooth product functionality
- Collaborate with global teams
- Share insights and contribute to process and product improvements
- Learn the Hoxhunt platform and handle basic tickets under guidance during the first 30 days
- Independently resolve complex tickets, conduct troubleshooting calls, and suggest process improvements by 60 days
- Lead critical support cases and contribute to the US-based support strategy by 90 days
Requirements
What you’ll need- 2–3 years of experience in technical support solving complex issues (Tier 2)
- Strong problem-solving skills and an analytical mindset
- Excellent communication skills, with the ability to explain technical issues to both technical and non-technical audiences
- Comfortable taking ownership and thriving in an environment that values accountability and autonomy
- Genuine passion for helping others and solving problems efficiently
- Experience working with email technologies and identity provider services preferred
- Experience working in a SaaS environment or within the cybersecurity industry preferred
- Knowledge of email technologies such as M365 and Google Workspace preferred
- Ability to work with Microsoft Entra and Okta identity provider services
- Based in Minneapolis, MN
- Ability to collaborate from the Minneapolis office on a weekly basis
Benefits
Comp & perks- Flexible, hybrid work setting
- Medical, dental, and vision coverage, with a portion of premiums covered by the company
- Life insurance
- PTO
- 11 paid holidays plus 2 floating holidays
- Wellness benefits
- Paid parental leave
- 401(k) match
- Autonomy to take ownership and make decisions
- Opportunity to work on a cybersecurity product with measurable impact
- Collaboration from the Minneapolis office
- Global team collaboration