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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational management capabilities in dMPS invoicing processes, ensuring timely resolution of disputes and customer satisfaction. Proficient in analytics, project management, and financial tracking within a customer-centric environment.
Highest-signal resume keywords
DMPs Invoicing ManagementProject ManagementAnalytics SkillsCustomer Facing AbilitiesFinancial Tracking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
DMPs Invoicing ManagementProject ManagementAnalytics SkillsFinancial TrackingReporting Tool/Data Management
Soft Skills
Strong Communication SkillsTeamwork SkillsPositive Can-Do AttitudeCustomer Centric ApproachPresentation Skills
Tools & Technologies
MS Office
Industry Keywords
Managed Print Services (MPS)Channel EnvironmentConsumerCommercialContractual Business Acumen
About the role
Key responsibilities & impact- Coordinate dMPS invoicing activities end-to-end at account level, from fleet tracking and implementation through actual invoicing and dispute resolution
- Work with customers to enable invoicing and follow up on missing information
- Manage dMPS invoicing disputes and ensure correct, timely resolution
- Resolve customer-escalated and internal issues, proactively following up on high-complexity topics
- Ensure delivery meets business expectations based on the signed SOW
- Facilitate customer reviews and ad hoc calls
- Collaborate with Pursuit during solution design to understand service deliverables and requirements
- Provide a single operational opinion and handle operational risks
- Monitor fleet activities, including change orders and early terminations, across multiple operating towers
- Ensure on-time invoice release
- Support closure of disputes within 90 days
- Maintain fleet tracking for correct invoice backup reports and customer invoices
- Ensure customer satisfaction for activities in scope
Requirements
What you’ll need- US Citizen
- Strong communication and influencing skills
- Positive can-do attitude; Customer centric approach
- Out of the box thinking – able to find solutions
- Excellent teamwork skills
- Good presentation skills, at ease with presenting project status to higher management
- MS Office
- Reporting tool /Data management
- Analytics skills
- Project management
- 4+ years’ experience in the industry, Channel environment, Consumer and / or Commercial
- Good understanding of the MPS e2e operational process
- Customer facing abilities, including strong organization and communication
- Good understanding on financials (revenue tracking, missing billing management and write off resolution)
- Degree level in business, communication and/or IT
- Native English
- Contractual Business acumen
- Able to understand global business processes and identify impact of change
- Able to apply tools and technology to produce results
- Knowledge on Managed print services (MPS) is a plus
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave