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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating end-to-end invoicing activities, managing customer relationships, and resolving disputes while ensuring compliance with business expectations. Proficient in financial management and effective communication in both English and German.
Highest-signal resume keywords
Customer Relationship ManagementInvoicing Dispute ResolutionFinancial ManagementFluent EnglishFluent German
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Invoicing Activities CoordinationRevenue TrackingChange Order ManagementDocument CreationSystem Implementation
Soft Skills
Influencing SkillsCustomer-Facing AbilitiesStrong OrganizationExcellent TeamworkGood Presentation Skills
Industry Keywords
Customer Experience ManagementAccount ManagementBusiness AcumenGlobal Business ProcessesOperational Risk Management
About the role
Key responsibilities & impact- Coordinate end-to-end invoicing activities at account level, from fleet tracking through implementation, actual invoicing and potential dispute resolution
- Work with customers to enable invoicing and follow up on missing information
- Manage invoicing disputes and ensure correct, timely resolution
- Resolve customer-escalated and internal issues, proactively following up on high-complexity topics
- Ensure delivery meets business expectations based on the signed SOW
- Facilitate customer reviews and ad hoc calls
- Collaborate with Pursuit during solution design to understand service deliverables and requirements, provide an operational opinion and manage operational risk
- Coordinate fleet-related activities, including change orders and early terminations, across multiple operating towers for document creation and system implementation
Requirements
What you’ll need- Typically 4–7 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field, or an advanced degree
- Degree level in business, communication and/or IT
- Fluent English
- Fluent German
- Business acumen
- Ability to understand global business processes and identify impact of change
- Good understanding of financials, including revenue tracking, missing billing management and write-off resolution
- Influencing skills
- Customer-facing abilities, including strong organization and communication
- Positive can-do attitude and customer-centric approach
- Out-of-the-box thinking and ability to find solutions
- Excellent teamwork skills
- Good presentation skills and comfort presenting project status to higher management
