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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing technology areas and customer relationships, with a focus on resolving technical incidents and implementing solutions for customer requirements. Proficient in data analysis and reporting to support decision-making and drive service revenue growth.
Highest-signal resume keywords
Customer Relationship ManagementTechnical SupportData AnalysisITIL CertificationField Service Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AutomationElectrical EngineeringElectromechanicsPreventive MaintenanceProcess ImprovementTechnical TrainingTest EquipmentOperating SystemsCustomer SupportCommissioning
Soft Skills
Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity
Tools & Technologies
HP ProductsField Service Management SoftwareKnowledge Management Systems
Certifications & Qualifications
ITIL Certification
Industry Keywords
Mission CriticalEnvironmental Health and SafetySafety StandardsTechnical ServicesKPI
About the role
Key responsibilities & impact- Manage a designated technology area or customer group with moderate risk and complexity
- Proactively address potential issues and apply organizational solutions to meet customer requirements
- Resolve technical incidents independently and collaborate on complex or cross-technology incidents
- Provide preemptive solutions, recognize potential escalations, and notify management
- Implement solutions for moderately complex customer requirements
- Identify supplementary services that could drive future service revenue growth
- Provide technical consultation for contract renewals and influence delivery decisions on assigned account plans
- Build and maintain relationships up to senior management level in assigned accounts
- Develop conclusions, recommendations, and written reports using research and data analysis
- Share knowledge to foster a knowledge management culture
- Work independently on moderate-scope problems using professional expertise and judgment
Requirements
What you’ll need- Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence
- Typically 2-4 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field
- Advanced degree with little or no work experience may qualify
- ITIL Certifications preferred
- Knowledge of automation, commissioning, customer relationship management, customer support, electrical engineering, electromechanics, electronics, environmental health and safety, field service management, hand tools, KPIs, operating systems, preventive maintenance, process improvement, safety standards, technical services, technical support, technical training, and test equipment
- Effective communication, results orientation, learning agility, digital fluency, and customer centricity
- Ability to work in the United States
- No travel required
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
- Bonus and/or equity opportunities