Customer Account Operations Manager – Native Portuguese Speaker

HP France

. Manages the operational business relationship of mid-size to large domestic accounts and serves on the account team .

Posted 10/9/2026full-timeSant Cugat del Valles • SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational analysis and project management skills, with a focus on managing large accounts and implementing process improvements. Proficient in communication and relationship-building, particularly in a supply chain or customer service context.

Highest-signal resume keywords

Operational AnalysisProject ManagementCustomer Relationship ManagementFluency in Portuguese and EnglishProcess Improvement Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational AnalysisProject ManagementFinancial AcumenProcess ImprovementAnalytical Skills

Soft Skills

Communication SkillsNegotiation SkillsInfluence SkillsCollaboration Skills

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPoint

Industry Keywords

Supply ChainCustomer ServiceProcurementFinancial ManagementRevenue Cycle

About the role

Key responsibilities & impact

Manages the operational business relationship of mid-size to large domestic accounts and serves on the account team
Conducts and reviews highly complex operational analysis
Acts as a point of escalation and collaborates with other functions to resolve operational issues
Represents customer/partner needs and provides business requirements to projects
Prepares and runs operational performance reviews with customers/partners and supports improvement plans
Consults and advises internal clients on operational matters
Communicates operational process changes to customers/partners and internal clients
Supports implementation of operational process changes

Requirements

What you’ll need

First-level university degree or equivalent experience; may have advanced university degree
Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management
Typically 1-2 years of experience supporting large accounts
Excellent communication skills (written, verbal, presentation)
Native Portuguese language fluency
English language fluency
Developing consulting, negotiation and influence skills
Solid understanding of core HP businesses and the revenue cycle
Superior research and analytical skills
Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
Demonstrated project management skills such as planning, execution and implementation
Ability to collaborate and network with other groups and functions
Ability to establish and maintain relationships with external customers/partners
Basic financial and business acumen
Ability to identify and implement customer-specific process improvements
Travel requirement: 25%