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HP France

Customer Delivery Manager

HP France

. Foster exceptional customer satisfaction through ownership of operational relationships, risk management, and SLA delivery .

Posted 9/29/2026full-timeTlaquepaque • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing operational relationships and delivering exceptional customer satisfaction through effective communication and performance metrics. Proficient in risk management, SLA delivery, and leading complex projects to achieve service delivery goals.

Highest-signal resume keywords
Operational Relationship ManagementRisk ManagementSLA DeliveryPerformance Metrics ReportingCustomer Satisfaction

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Project ManagementKPI MeasurementITILITSMService Delivery Planning
Soft Skills
Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity
Industry Keywords
Business AdministrationCustomer SupportOperational IssuesComplianceRevenue Opportunities

Tech Stack

Tools & technologies
ITSM

About the role

Key responsibilities & impact
  • Foster exceptional customer satisfaction through ownership of operational relationships, risk management, and SLA delivery
  • Develop and nurture customer satisfaction by owning operational relationships and understanding local requirements
  • Serve as the primary contact for operational issues, managing performance metrics, reporting, and communication
  • Manage expense targets and performance goals for service delivery, implementing corrective actions
  • Manage risk for low-risk projects and support timely, cost-effective SLA delivery across functions
  • Lead teams for seamless service delivery and contribute to service delivery plans and custom solutions
  • Support account delivery managers with difficult accounts and high-quality customer communications
  • Measure and report KPIs, identify revenue opportunities, and ensure compliance with policies and regulations
  • Drive alignment around business review meetings, reporting intervals, structures, and cadences
  • Solve difficult and complex problems and manage projects independently
  • Lead moderate- to high-complexity projects, deliver professionally written reports, and support operational and strategic plans

Requirements

What you’ll need
  • Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline, or commensurate work experience or demonstrated competence
  • Typically 4–7 years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field
  • Alternatively, an advanced degree with 3–5 years of work experience
  • Effective Communication
  • Results Orientation
  • Learning Agility
  • Digital Fluency
  • Customer Centricity

Benefits

Comp & perks
  • Equal employment opportunity
  • No shift premium (Mexico)