Customer Delivery Manager

HP France

. Formulate, oversee, and evaluate account strategies and plans .

Posted 9/28/2026full-timeUnited StatesSeniorLead💰 $105,050 - $161,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in formulating and overseeing account strategies while nurturing senior management customer relationships. Proven ability to manage cross-functional teams, drive transformation optimization, and ensure customer satisfaction through effective communication and results orientation.

Highest-signal resume keywords

Account Strategy DevelopmentCross-Functional Team LeadershipCustomer Relationship ManagementITIL/ITSM ExperienceResults Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account StrategyOperational ManagementSales Pipeline ManagementBusiness Problem SolvingService-Delivery Risk Management

Soft Skills

Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity

Industry Keywords

ITILITSMCustomer SupportBusiness AdministrationStrategic Business Plans

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Formulate, oversee, and evaluate account strategies and plans
Nurture senior management customer relationships and ensure customer satisfaction
Understand customer needs and contribute to strategic business plans
Manage operational and tactical issues, customer expectations, metrics, and communication
Hire, lead, and provide managerial and technical expertise to cross-functional teams
Establish and manage sales pipelines through prospecting, direct engagement, and in-person meetings
Contribute innovative ideas and lead large cross-functional teams to solve complex business problems
Act as a functional manager by developing strategy and setting policy and direction
Mentor and guide lower-level employees
Proactively manage service-delivery risks and drive transformation optimization while managing scope, resources, and delivery costs

Requirements

What you’ll need

Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline, or commensurate work experience or demonstrated competence
Typically 10+ years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field
Travel requirement of 25%
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave
Bonus and/or equity opportunities for United States of America candidates