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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer assurance and technical program management, with a strong focus on optimizing customer solutions and driving accountability across cross-functional teams. Proficient in managing complex challenges in high-pressure environments while maintaining effective communication with stakeholders.
Highest-signal resume keywords
Customer Assurance ManagementTechnical Program ManagementRoot Cause AnalysisHP PageWide Industrial PressesCross-Functional Team Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementOptimization PlanningFactory Acceptance TestingWorkflow SystemsService Engineering
Soft Skills
Strong Customer FocusExcellent Communication SkillsProblem-SolvingAccountabilityAdaptability
Industry Keywords
Industrial PrintingManufacturing SystemsTechnical ChallengesCustomer EscalationService Integration
About the role
Key responsibilities & impact- Serve as the primary Customer Assurance focal point for key product introductions and key customers
- Lead structured recovery efforts for underperforming programs and customer sites, including root cause identification, action plan development, and cross-functional execution tracking
- Coordinate technical task forces addressing performance, quality, or cost challenges
- Ensure ownership and accountability across engineering, service, and partner teams, including transition into steady-state ownership
- Lead or participate in structured case and problem management forums for chronic and critical issues
- Develop and execute optimization plans to improve customer efficiency and cost performance
- Translate customer needs into actionable engineering or service requirements
- Support Factory Acceptance Testing, installation readiness and ramp-up, safety, and system validation
- Coordinate Customer Assurance, R&D, Services, Sales/account teams, and third-party vendors/integrators
- Align teams on short-term containment versus long-term solutions and clarify HP/partner responsibilities
- Engage engineering, operations, field service engineers, account/business service managers, and leadership
- Support executive and operational reviews, including agenda input, content preparation, and follow-up
- Document, communicate, and action customer concerns, commitments, decisions, risks, expectations, and timelines
- Maintain customer confidence during instability, upgrades, or recovery
- Contribute to CPM escalation and program management workflows, best practices, governance structures, and communication frameworks
Requirements
What you’ll need- Four-year or Graduate Degree in Computer Science, Engineering, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence
- 7-10 years of work experience in Industrial printing, manufacturing systems, or complex technical program management
- Preferred experience with HP PageWide Industrial presses, workflow systems, finishing integration, or customer escalation and service engineering environment
- Strong customer focus with desire to understand and find solutions to customer needs
- Owns problems end-to-end with strong accountability
- Operates effectively in ambiguity and high-pressure customer situations
- Highly motivated to resolve technical and business challenges for an optimized customer solution
- Drives action and results across complex, matrixed organizations
- Excellent communication skills from detailed operational and technical to executive and senior leadership
- Travel up to 25%
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
- Relocation available