FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced technical knowledge in critical technology areas and excels in resolving complex incidents while managing customer expectations. Proven ability to lead projects, cultivate relationships with senior management, and implement organizational solutions for customer requirements.
Highest-signal resume keywords
Advanced Technical KnowledgeProject ManagementCustomer Relationship ManagementITIL CertificationProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportTechnical SupportField Service ManagementPreventive MaintenanceTechnical TrainingTest EquipmentOperating SystemsAutomationElectromechanicsElectrical Engineering
Soft Skills
Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity
Certifications & Qualifications
ITIL Certification
Industry Keywords
HP ProductsMission CriticalAccount ManagementCustomer BaseKPI
About the role
Key responsibilities & impact- Utilize advanced technical knowledge to operate critical or high-risk technology areas or customer groups
- Resolve single-technology and cross-technology incidents, including unusually complex incidents
- Apply organizational solutions to highly complex customer requirements and design and implement specialized support solutions
- Identify additional services with potential for future service revenue growth and provide technical consultation during contract renewal discussions
- Cultivate and maintain relationships with senior management in assigned accounts
- Resolve problems, escalate issues according to established procedures, and manage customer expectations
- Collaborate with internal groups to resolve client issues and improve team effectiveness
- Interpret business challenges and recommend best practices to improve products, processes, or services
- Solve complex problems, select creative solutions, and manage projects independently
- Lead moderate- to high-complexity projects, deliver professionally written reports, and support operational and strategic plans
Requirements
What you’ll need- Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence
- Typically 4-7 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field
- An advanced degree with 3-5 years of work experience may qualify
- ITIL Certifications preferred
- Advanced technical knowledge in critical or high-risk technology areas or customer groups
- Knowledge of automation, customer relationship management, customer support, electrical engineering, electromechanics, electronics, field service management, hand tools, KPIs, operating systems, preventive maintenance, process improvement, technical services, technical support, technical training, and test equipment
- Effective communication, results orientation, learning agility, digital fluency, and customer centricity
- Willingness to travel 25%
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave