Page Wide Industrial Support Manager

HP France

. Manage a team of individual contributors and/or supervisors, overseeing day-to-day activities fairly and consistently .

Posted 10/14/2026full-timeCorvallis • Oregon • United StatesMid-LevelSenior💰 $83,000 - $127,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in team management, project execution, and process improvement while ensuring adherence to budgetary constraints and organizational policies. Proficient in leveraging technical knowledge and strategic thinking to enhance customer support and service delivery.

Highest-signal resume keywords

Team ManagementProject ExecutionITIL CertificationAmazon Web ServicesCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaPythonSQLDebuggingScriptingRoot Cause AnalysisWorkflow ManagementTechnical SupportOperating SystemsLinux

Soft Skills

Strategic ThinkingCoachingCollaboration

Tools & Technologies

AutomationSoftware As A ServiceTechnical Services

Certifications & Qualifications

ITIL Certification

Industry Keywords

Remote SupportCustomer SupportProcess ImprovementPolicy DevelopmentPerformance Objectives

Tech Stack

Tools & technologies

AWSJavaLinuxPythonSQLTCP/IPUnix

About the role

Key responsibilities & impact

Manage a team of individual contributors and/or supervisors, overseeing day-to-day activities fairly and consistently
Define the scope of work for teams providing remote/offsite service, customer access, pre-sales, post-sales, and service delivery
Provide services across standard, specialized, or complex business systems and applications
Lead, manage, sponsor, or participate in technical projects
Set performance objectives, assemble project teams, allocate resources, and ensure successful execution of technical systems and processes
Collaborate with cross-functional teams on process improvements and policy development
Define program objectives and KPIs and set implementation expectations across business groups
Develop budgets and ensure adherence to budgetary constraints
Act as a subject matter expert and recommend process and policy changes aligned with business strategy
Recruit, manage performance, coach, and support career development

Requirements

What you’ll need

Four-year or Graduate Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence
Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in remote support, telephone support, technologies and customer environments, or a related field
ITIL Certifications preferred
Knowledge of Amazon Web Services, Automation, Computer Science, Customer Relationship Management, Customer Support, Debugging, Java, Linux, Operating Systems, Product Support, Python, Root Cause Analysis, Scripting, Software As A Service, SQL, TCP/IP, Technical Services, Technical Support, Unix, and Workflow Management
Team management and strategic thinking
Ability to work in compliance with organizational policies and procedures

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave