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HP France

Quality Program Manager

HP France

. Lead closed-loop resolution of critical PC quality anomalies, mass-production failures, and escalated customer complaints across the full PC lifecycle .

Posted 9/29/2026full-timeShanghai • ChinaSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in PC end-to-end quality lifecycle management, including quality system construction, risk assessment, and corrective action implementation. Proven ability to lead complex quality projects and drive continuous improvement across the PC supply chain.

Highest-signal resume keywords
PC Quality ManagementRoot Cause AnalysisData AnalysisProject ManagementTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Quality ControlProcess ManagementReliability TestingSupplier Quality ManagementNPI Quality ManagementCAPAContinuous ImprovementAI Quality Strategy DeploymentMass-Production Process ControlProduct Design Verification
Soft Skills
Cross-Team CommunicationCustomer-Centric ApproachLearning AgilityManagerial Decision-MakingRisk Control
Tools & Technologies
AI-Enabled Quality Management SystemsQuality Data Analysis ToolsQuality Inspection Technologies
Certifications & Qualifications
ASQ CREASQ CQESix Sigma CertificationQuality PatentsEnterprise Innovation Certification
Industry Keywords
PC IndustryMass-ProductionSupply ChainAfter-Sales SupportOEM FactoriesMarket Competition TrendsQuality Benchmarking

Tech Stack

Tools & technologies
Assembly

About the role

Key responsibilities & impact
  • Lead closed-loop resolution of critical PC quality anomalies, mass-production failures, and escalated customer complaints across the full PC lifecycle
  • Evaluate quality risks based on PC shipment volume and market impact
  • Drive R&D, manufacturing, supply chain, customer support, CO, and after-sales teams to implement corrective actions
  • Establish and iterate PC-specific end-to-end quality standards, workflows, and management systems
  • Launch quality improvement initiatives for product design verification, supplier quality control, mass-production process control, and terminal market quality management
  • Assess and mitigate quality risks for PC new-product projects across proposal, design, pilot, and mass-production phases
  • Conduct PC industry competitor quality analysis and benchmark mainstream brands’ processes, defect rates, after-sales systems, and market quality performance
  • Leverage mass-production, testing, and after-sales data to identify quality trends and process deviations
  • Perform root-cause analysis, formulate and deploy CAPA plans, and reduce failure and rework rates
  • Own and deliver complex PC quality projects, including new-product quality introduction, process upgrades, and mass-production quality stabilization
  • Plan and deploy AI-enabled quality-management strategies, including automatic quality inspection, process anomaly early warning, intelligent after-sales fault classification, and quality-data analysis
  • Manage internal quality-engineer teams and external PC manufacturing and R&D partners
  • Mentor team members, manage performance, and establish quality collaboration mechanisms with component suppliers and OEM factories
  • Drive continuous quality improvement across the PC supply chain and full-link product quality stability

Requirements

What you’ll need
  • Master’s Degree or above in Industrial Engineering, Manufacturing Engineering, Electrical & Electronics Engineering, Quality Management, Marketing, or related disciplines
  • 10+ years of working experience in the PC industry, including PC-related or PC core hardware R&D and manufacturing
  • 5+ years of team management and end-to-end PC quality project leadership experience
  • Proven track record in full-lifecycle PC quality system construction and complex quality problem resolution
  • Marketing business vision and ability to combine PC market competition trends and user quality demands to formulate quality management strategies
  • Expertise in PC end-to-end quality lifecycle management
  • Proficiency in PC R&D quality control, SMT process management, assembly quality verification, reliability testing, supplier quality management, and after-sales closed-loop governance
  • Capabilities in Data Analysis, Root Cause Analysis, CAPA, Continuous Improvement, NPI quality management, and Project Management
  • Independent market research, quality benchmarking, and strategic output for PC industry competition
  • Ability to independently undertake, deploy, and close high-complexity PC quality strategic projects
  • Ability to independently plan and implement intelligent quality systems for PC R&D, production, and after-sales scenarios
  • Result-oriented, customer-centric, excellent cross-team communication, learning agility, digital fluency, and strong managerial decision-making and risk-control capabilities
  • Experience in top-tier PC brands or professional PC OEM factories highly preferred
  • Practical experience in AI Agent / AI quality strategy deployment preferred
  • Quality patents or enterprise innovation certification preferred
  • ASQ CRE / CQE / Six Sigma professional quality certification preferred
  • Successful independent cases of PC competitor analysis and end-to-end quality system optimization preferred

Benefits

Comp & perks
  • Equal employment opportunity regardless of protected characteristics
  • No shift premium (China)