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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex Managed Service Delivery transitions and deployments, with a strong focus on financial governance, contractual compliance, and multi-tower integration. Proven ability to manage cross-functional teams and develop governance models that drive continuous improvement and customer value.
Highest-signal resume keywords
Project ManagementManaged Service DeliveryFinancial GovernanceContractual ComplianceCross-Functional Team Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementDeployment of Tangible AssetsOrder Placement ManagementSite CoordinationLogistics ManagementRisk AssessmentContinuous ImprovementAnalytical SkillsProblem ResolutionMulti-Tower Integration
Soft Skills
Relationship BuildingMentoringCommunication
Tools & Technologies
Microsoft ProjectSmartsheetExcelCRMAgileWaterfallSDLC
Certifications & Qualifications
PMPPRINCE2Agile/ScrumSix Sigma
Industry Keywords
Managed Print ServicesService Level AgreementsKey Performance IndicatorsGovernance ModelsSteering Committees
Tech Stack
Tools & technologiesPMPSDLC
About the role
Key responsibilities & impact- Lead highly complex, multi-tower Managed Service Delivery transitions and deployments across Managed Print Services
- Lead the end-to-end deployment and transition of managed print environments
- Coordinate multi-functional and multivendor teams across print fleet management, software, analytics, and monitoring services
- Implement contractual and technical aspects of Managed Service Delivery towers and ensure readiness for steady-state transition
- Oversee scope of work, cost estimates, schedules, DAIR documentation, and operational handover plans
- Manage complex portfolios involving multiple customer divisions and multi-region deployments
- Represent HP to customers and external partners, building C-level and director-level relationships
- Develop and manage governance models, steering committees, PMO structures, quality controls, risk logs, communication plans, and handover frameworks
- Assess risks and lead mitigation strategies
- Ensure contractual compliance with SLAs, KPIs, and regulatory requirements
- Drive continuous improvement and create new methods, templates, and policies
- Own budgets, financial performance tracking, and forecasting
- Identify cross-service opportunities that drive customer value and HP growth
- Lead diverse cross-functional teams, often exceeding 20 resources
- Mentor and develop project managers and tower leads
Requirements
What you’ll need- Four-year or Graduate Degree in Business, Project Management—or equivalent experience
- 5+ years of experience in project management
- Experience deploying tangible assets
- Experience managing order placements, site coordination and logistics
- Advanced Excel skills
- Experience managing external customers
- Expert command of HP Services operational policies, processes, and methodologies
- Deep fluency across Managed Service Delivery principles, including remote monitoring, analytics, and proactive management models
- Ability to resolve complex issues across multiple technical domains
- Skilled in financial governance, contractual compliance, and multi-tower integration
- PMP, PRINCE2, Agile/Scrum, Six Sigma, or process improvement certifications preferred
- Microsoft Project, Smartsheet, Excel, CRM, Agile, Waterfall, and SDLC knowledge
- Willingness to travel 0–25% depending on customer engagement requirements
Benefits
Comp & perks- Bonus and/or equity opportunities
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- 4–12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Flexible paid vacation and sick leave