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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex multi-tower transitions and deployments within Managed Print Services, ensuring alignment with contractual obligations and quality standards. Proficient in project management methodologies, financial governance, and stakeholder communication to drive successful outcomes.
Highest-signal resume keywords
Project ManagementManaged Service DeliveryFinancial GovernanceStakeholder CommunicationRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ScopingPlanningSchedulingChange ManagementProcess ImprovementAdvanced ExcelRisk Management & MitigationMulti-Tower IntegrationSite CoordinationLogistics Management
Soft Skills
Executive CommunicationStakeholder InfluenceTeam LeadershipMentoringRelationship Building
Tools & Technologies
Microsoft ProjectSmartsheetHP MethodologiesWaterfallAgileHybrid
Certifications & Qualifications
PMP CertificationSix Sigma CertificationPRINCE2 CertificationAgile/Scrum Certification
Industry Keywords
Managed Print ServicesContractual ComplianceSLAKPIOperational PoliciesBusiness OperationsBusiness DevelopmentCRMDAIR DocumentationQuality Controls
Tech Stack
Tools & technologiesPMPSDLC
About the role
Key responsibilities & impact- Lead highly complex, multi-tower transitions and deployments across Managed Print Services
- Lead the end-to-end deployment and transition of managed print environments
- Ensure alignment to contractual scope, timeline, budget, and quality expectations
- Act as the primary customer-facing leader during implementation
- Coordinate multi-functional, multivendor teams across print fleet management, software, analytics, and monitoring services
- Implement contractual and technical aspects to deploy all Managed Service Delivery towers
- Oversee scope of work, cost estimates, schedules, DAIR documentation, and operational handover plans
- Apply HP methodologies including Waterfall, Agile, Hybrid, PMP best practices, and the HP service lifecycle
- Manage complex portfolios involving multiple customer divisions and multi-region deployments
- Build and strengthen C-level and director-level customer relationships
- Develop and manage governance models, steering committees, PMO structures, quality controls, DAIR logs, communication plans, and handover frameworks
- Assess and report program risks and lead mitigation strategies
- Ensure contractual compliance across multiple towers, including SLAs, KPIs, and regulatory requirements
- Drive continuous improvement and create new methods, templates, and policies
- Own budgets, track financial performance, and provide forecasting
- Identify incremental cross-service opportunities that drive customer value and HP growth
- Lead diverse cross-functional teams, often exceeding 20 resources
- Mentor and develop project managers and tower leads
- Build internal and external relationships across HP and partner ecosystems
- Set expectations for delivery excellence and adherence to HP methodologies
Requirements
What you’ll need- Four-year or Graduate Degree in Business, Project Management—or equivalent experience
- 5+ years of experience in project management
- Experience deploying tangible assets
- Experience managing order placements, site coordination and logistics
- Advanced Excel skills
- Experience managing external customers
- Expert command of HP Services operational policies, processes, and methodologies
- Deep fluency across Managed Service Delivery principles, including remote monitoring, analytics, and proactive management models
- Strong executive communication and stakeholder influence skills
- Ability to resolve complex issues across multiple technical domains
- Skilled in financial governance, contractual compliance, and multi-tower integration
- Experience with Project Management (PMP, Agile, Waterfall, SDLC)
- Risk Management & Mitigation
- Project Scoping, Planning, and Scheduling
- Financial Governance & Forecasting
- Microsoft Project & Project Documentation
- Smartsheet
- Excel
- Change Management & Process Improvement
- Business Operations, Business Development, CRM
- PMP certification preferred
- Six Sigma or process improvement certifications preferred
- PRINCE2, Agile/Scrum certifications preferred
- Travel availability of 0–25% depending on customer engagement requirements
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
- Bonus and/or equity opportunities