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Technical Customer Assurance Manager
HP France. Plan product support or solution portfolios throughout their lifecycle, ensuring pricing alignment, end-to-end service delivery, sales readiness, and associated processes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service business management, product management, and business development, with a strong focus on analytics, customer relationship management, and effective communication. Proven ability to lead cross-functional initiatives and implement go-to-market strategies while ensuring alignment with service level agreements.
Highest-signal resume keywords
Service Business ManagementAgile MethodologyBusiness DevelopmentProject ManagementCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AnalyticsData AnalysisBusiness StrategiesDigital MarketingMarket ResearchNew Product DevelopmentProduct ManagementProduct MarketingKey Performance IndicatorsValue Propositions
Soft Skills
Effective CommunicationResults OrientationLearning AgilityCustomer Centricity
Industry Keywords
Go-To-Market StrategyService Level AgreementsBusiness AnalysisCross-Functional InitiativesSales Opportunities
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Plan product support or solution portfolios throughout their lifecycle, ensuring pricing alignment, end-to-end service delivery, sales readiness, and associated processes
- Collaborate across regions, geographies, and global teams to implement innovative services, solutions, and programs
- Use service data to identify sales opportunities and drive business growth
- Represent services in product or solution portfolio core teams and incorporate service requirements into product development, warranty support, cost analysis, and service marketing collateral
- Conduct business analysis, identify root causes, and recommend solutions to improve business performance
- Lead complex cross-functional initiatives affecting the services business
- Establish, implement, and manage service level agreements
- Prepare marketing materials for key customer account teams
- Apply advanced subject matter expertise and independent judgment to complex projects and business issues
- Build internal and external relationships and mentor lower-level employees
Requirements
What you’ll need- Four-year or Graduate Degree in Business Administration, or any other related discipline, or commensurate work experience or demonstrated competence
- Typically 7+ years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field
- Knowledge of Agile Methodology
- Analytics and data analysis
- Business development and business strategies
- Business-to-business and customer relationship management
- Digital marketing and marketing strategies
- Go-to-market strategy
- Key performance indicators (KPIs)
- Market research
- New product development
- Product management, product marketing, and product strategy
- Project management
- Value propositions
- Effective communication
- Results orientation
- Learning agility
- Digital fluency
- Customer centricity
- Ability to travel 25%
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
- Bonus and/or equity opportunities