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Customer Care Representative
HP Hood LLC. Develop, maintain and promote pleasant and professional relationships with all internal and external customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication, attention to detail, and the ability to manage customer relationships and orders efficiently. Proficient in data entry and maintaining accurate customer records while meeting deadlines and quotas.
Highest-signal resume keywords
Customer Service ExperienceEffective CommunicationData Entry AccuracyMS Outlook, Word, Excel ProficiencyOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Attention to DetailInitiative
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Customer RelationshipsOrder ProcessingSales SupportComplaint HandlingProduct Knowledge
About the role
Key responsibilities & impact- Develop, maintain and promote pleasant and professional relationships with all internal and external customers
- Contact each account to obtain orders for delivery
- Ensure customers are called in a timely manner and deadlines are met
- Meet daily call quotas while handling balances, extracts, specials, potentials and complaints with minimal errors
- Maintain accurate customer files with deliveries, telephone numbers and call times
- Supply sales, shipping, marketing, production and distribution with accurate information concerning customer activity
- Process orders via fax and internet
- Maintain knowledge of the product line and communicate out-of-stock items
- Arrange proper handling of customer requests and complaints
- Accurately key orders and ensure proper load and delivery dates
- Introduce new products and ensure accounts order appropriately for holidays, storms and closings
- Upsell items to new and established customers
- Proactively contact customers when routes are delayed
- Serve as liaison for locations
Requirements
What you’ll need- High school diploma or the equivalent required
- At least 1 Year Customer Service experience
- Ability to communicate effectively
- Strong computer skills with experience in MS Outlook, Word and Excel
- Ability to enter data with accuracy
- Organized with great attention to detail
- Proven ability to take initiative
- Must be eligible for employment in the United States
- HP Hood is unable to assist with sponsorship
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Wellness programs
- Employee discounts
- Retirement plans
- Tuition reimbursement
- Ongoing development
- Advancement opportunities