HP Hood LLC

Customer Support

• Develop, maintain and promote pleasant and professional relationships with all internal and external customers
• Contact each account to obtain orders for delivery
• Ensure customers are called in a timely manner and deadlines are met
• Meet daily call quotas while handling balances, extracts, specials, potentials and complaints with minimal errors
• Maintain accurate customer files with deliveries, telephone numbers and call times
• Supply sales, shipping, marketing, production and distribution with accurate information concerning customer activity
• Process orders via fax and internet
• Maintain knowledge of the product line and communicate out-of-stock items
• Arrange proper handling of customer requests and complaints
• Accurately key orders and ensure proper load and delivery dates
• Introduce new products and ensure accounts order appropriately for holidays, storms and closings
• Upsell items to new and established customers
• Proactively contact customers when routes are delayed
• Serve as liaison for locations

Explore Customer Care Representative at HP Hood LLC. Review requirements and application details.

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Customer Care Representative