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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic account management and sales, with a strong focus on building and maintaining relationships with senior-level clients. Proficient in outcome-based selling, P&L management, and leading cross-functional teams to drive customer satisfaction and business growth.
Highest-signal resume keywords
Strategic Account ManagementOutcome-Based SellingP&L ManagementCross-Functional Team LeadershipClient Relationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Pipeline ManagementDigital SellingProgram ManagementNegotiation SkillsRisk Management
Soft Skills
Strong Organizational SkillsCollaboration SkillsExecutive PresenceCuriosity in New TechnologiesConfidence in Adopting AI Solutions
Tools & Technologies
MS Dynamics
Industry Keywords
IT ServicesConsultative SellingAccount StrategiesCustomer SatisfactionBusiness Objectives
About the role
Key responsibilities & impact- Build strong relationships with clients, understand their needs, and deliver solutions that help achieve business objectives
- Lead development and execution of account strategies with internal teams and the full pod team
- Elevate and lead relationships with C-level and key Business and IT executives
- Build and sustain consultative, long-term relationships as an IT/Employee Experience transformation partner
- Host customer welcome meetings for smooth handoffs to delivery teams
- Own and execute comprehensive account strategies across a portfolio of accounts
- Drive hardware, services, and solutions sales
- Orchestrate specialists, services, technical resources, channel partners, executives, and extended team members around unified account strategies and customer outcomes
- Expand share-of-wallet by identifying new opportunities across the product and services portfolio
- Manage account-level profitability through strategic planning, pricing discipline, and value-added solutions
- Promote hardware, software, and services to maximize customer value
- Deliver proactive support and tailored solutions to improve customer satisfaction and loyalty
- Build and maintain relationships with senior client stakeholders
- Connect customer strategy and key initiatives with HP offerings to develop outcome-based sales and business cases
- Lead regular planning and review meetings with clients and internal teams
- Manage sales pipelines and retain clients through service and engagement
- Collaborate with internal departments to align resources with client needs
- Win net-new business in accounts without an HP presence
- Provide accurate weekly representation of top opportunities and pipeline via MS Dynamics
Requirements
What you’ll need- Proven experience in strategic account management and sales
- Demonstrated success in building and maintaining relationships with senior-level clients
- Strong organizational and program management skills
- Experience in direct selling, pipeline management, and end-to-end profit & loss (P&L) management
- Typically has 12+ years of work experience, preferably in account management, tele sales, product specialty (computers, printers, servers, storage), or a related field
- Experience leading account teams on local and global scales
- Strategic account leadership and ability to act as the main point of contact for clients
- Strong collaboration skills and experience leading cross-functional teams
- Expertise in outcome-based selling and developing compelling value propositions
- Proficiency in digital and remote selling
- Ability to manage complex situations and deliver results across a diverse product portfolio
- Knowledge in P&L (profit-and-loss) and risk management
- Strong business acumen and executive presence
- Strong understanding of modern IT services and solutions
- Ability to develop strong relationships with influencers and decision makers
- Ability to navigate complex organizations to find expansion opportunities
- Ability to lead meetings with senior-level stakeholders
- Ability to leverage customer, industry, product and service knowledge to develop long-term growth strategies
- Strong negotiation and deal closing skills
- Curiosity and confidence in adopting new technologies, especially AI
- Ability to quickly learn and apply digital solutions in daily work, using AI insights
- Bachelor's degree is preferred but not required
Benefits
Comp & perks- Additional opportunities for pay in the form of bonuses and/or equity (applies to United States of America candidates only)