Business Operations Specialist

. Manage end-to-end program operations to deliver agreed savings targets and operational KPIs .

Posted 9/15/2026full-timeBengaluru • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing end-to-end program operations, including supply chain activities, performance analysis, and stakeholder collaboration. Proficient in data analysis, reporting, and process improvement to enhance operational efficiency and achieve business objectives.

Highest-signal resume keywords

Supply Chain ManagementProgram ManagementData AnalysisVendor Operations ManagementPMP Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational KPIsDemand PlanningROI AnalysisPerformance TrackingDashboard PreparationERP SystemsSAP S/4HANAMicrosoft ExcelMicrosoft PowerPointProcess Improvement

Soft Skills

Analytical SkillsProblem-Solving SkillsWritten CommunicationVerbal CommunicationMeeting Facilitation

Tools & Technologies

SharePoint

Certifications & Qualifications

PMP Certification

Industry Keywords

Service Supply ChainBusiness OperationsOperational ReadinessStakeholder ManagementCustomer Outcomes

Tech Stack

Tools & technologies

ERPPMP

About the role

Key responsibilities & impact

Manage end-to-end program operations to deliver agreed savings targets and operational KPIs
Coordinate Service Supply Chain activities, including demand planning, ROI analysis, pricing, purchase order requests, delivery scheduling, and operational readiness
Track operational performance, identify gaps, and coordinate corrective actions
Support validation and approval of partner spend
Govern service partner and vendor performance against cost, quality, turnaround time, and service-level targets
Conduct regular performance reviews with partners, vendors, internal stakeholders, and management teams
Manage operational escalations and drive timely resolution
Analyze performance data, operational trends, and cost impacts
Prepare monthly and ad hoc KPI reports, dashboards, management slides, and business updates
Provide insights, recommendations, and action tracking based on data analysis
Maintain program documentation and SharePoint content
Collaborate with stakeholders and cross-functional teams across India and APJ
Facilitate operational meetings, document decisions, and follow up on owners and due dates
Identify process improvement opportunities and develop recommendations
Support projects and programs improving operational efficiency, governance, and customer outcomes

Requirements

What you’ll need

Bachelor’s degree in supply chain, Business, Logistics, Operations, or a related discipline
Above 5 years of experience in supply chain, service supply chain, business operations, or a related field
Hands-on experience in partner or vendor operations management
Experience in program or project management preferred; PMP certification is an advantage
Good understanding of supply chain and service supply chain processes
Strong analytical and problem-solving skills
Strong written, verbal, and presentation skills
Advanced proficiency in Microsoft Excel and PowerPoint
Experience preparing dashboards and management reports preferred
Ability to manage multiple priorities, work independently, and perform effectively in a complex and fast-paced environment
Knowledge of ERP systems; experience with SAP S/4HANA is an advantage
Customer- and results-oriented mindset with strong attention to detail
Effective meeting facilitation, stakeholder management, and follow-through
Comfortable working across countries, functions, and cultures within the APJ region
Continuous-improvement mindset and willingness to learn new processes and systems

Benefits

Comp & perks

Equal employment opportunity for all employees and prospective employees
No travel required
No relocation provided