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HP

Field Technical Support Representative

HP

. Improve the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support .

Posted 9/25/2026full-timeAlpharetta • Texas • United StatesMid-LevelSenior💰 $25 - $38 per hourWebsite

About the role

Key responsibilities & impact
  • Improve the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support
  • Provide comprehensive overviews of installation activities, site-specific information, and relevant contacts
  • Address customer-relation challenges, provide guidance, and escalate issues according to established protocols
  • Deliver tailored services to large enterprise, complex, or corporate accounts
  • Use proactive monitoring techniques and tools to prevent problems and enhance customer experiences
  • Provide site support for customer break-fix activities and technical assistance to third-party and authorized service providers
  • Lead onsite escalation support when needed
  • Resolve complex issues and recommend improvements
  • Coordinate departmental work, mentor the team, and serve as an escalation point
  • Identify improvement opportunities and assure effective business controls through review, analysis, and verification
  • Coordinate functional work, assist various departments, monitor process execution, and foster positive working relationships

Requirements

What you’ll need
  • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence
  • 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field
  • Knowledge of Automation
  • Knowledge of Chemistry
  • Knowledge of Commissioning
  • Knowledge of Customer Relationship Management
  • Knowledge of Customer Support
  • Knowledge of Electrical Engineering
  • Knowledge of Electromechanics
  • Knowledge of Electronics
  • Knowledge of Environment Health And Safety
  • Knowledge of Field Service Management
  • Knowledge of Hand Tools
  • Knowledge of Key Performance Indicators (KPIs)
  • Knowledge of Operating Systems
  • Knowledge of Preventive Maintenance
  • Knowledge of Process Improvement
  • Knowledge of Safety Standards
  • Knowledge of Technical Services
  • Knowledge of Technical Support
  • Knowledge of Technical Training
  • Knowledge of Test Equipment
  • 75% travel

Benefits

Comp & perks
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term/short term disability insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • 4-12 weeks fully paid parental leave based on tenure
  • 13 paid holidays
  • 15 days paid time off