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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Service Business Management and Product Management, with a strong focus on New Product Development and Data Analysis. Capable of driving innovation and optimizing service portfolios through strategic planning and effective communication.
Highest-signal resume keywords
Service Business ManagementProduct ManagementData AnalysisNew Product DevelopmentEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisNew Product DevelopmentProduct ManagementService SKU IntroductionsPortfolio Analysis
Soft Skills
Effective CommunicationResults OrientationLearning AgilityCustomer CentricityAbility to Influence
Industry Keywords
IT and Services IndustryService DeliveryBusiness PlanningOperational ProcessesProcess Automation
About the role
Key responsibilities & impact- Enable New Service Introductions for transactional lifecycle support services globally
- Lead or participate in services-related projects after launch, including extensions, expansions, and improvements
- Represent services within product or solution portfolio core teams and incorporate service requirements into product and solution development stages
- Plan product support or solution portfolios throughout their lifecycle, ensuring pricing alignment, end-to-end service delivery, sales readiness, and associated processes
- Develop business cases, validate solutions, and demonstrate the added value of services
- Set up services and modify existing services according to business requests
- Plan and execute service SKU introductions and releases, ensuring support offerings are available at launch
- Drive innovation through process automation and simplification
- Analyze portfolios, identify opportunities, and formulate recommendations to improve portfolio performance
- Collaborate across regions, geographies, and global teams to implement innovative services, solutions, and programs
- Analyze operational reports to monitor business infrastructure performance and optimize operational processes
- Source and onboard new technology teams to optimize capabilities
- Develop conclusions, recommendations, and written reports through research and data analysis
- Work independently on moderate-scope problems and resolve issues according to company policies and procedures
Requirements
What you’ll need- Business or technical Bachelor's degree, or any other related discipline or commensurate work experience or demonstrated competence
- Typically 2-4 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field, or an advanced degree with little or no work experience
- Medium to high knowledge of IT and services industry
- Knowledge of company organization and policies, HPS offerings, end to end processes, tools, and routes to market
- Problem detection and analysis of root cause
- Ability to influence different functions and geographies and build strong consensus
- Ability to think and act strategically
- Data Analysis
- New Product Development
- Product Management
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
Benefits
Comp & perks- Equal employment opportunity without regard to protected characteristics
- Voluntary applicant information disclosure kept in strict confidence