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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced technical knowledge in critical technology areas and excels in customer relationship management. Capable of leading complex projects, providing technical consultation, and implementing organizational solutions to enhance customer satisfaction and service revenue growth.
Highest-signal resume keywords
Advanced Technical KnowledgeCustomer Relationship ManagementITIL CertificationProject LeadershipProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportTechnical ServicesTechnical SupportField Service ManagementPreventive MaintenanceProcess ImprovementTest EquipmentOperating SystemsKey Performance IndicatorsAutomation
Soft Skills
Problem SolvingCollaborationCommunicationDecision-MakingCustomer Management
Tools & Technologies
HP ProductsElectronicsElectrical EngineeringElectromechanicsHand Tools
Certifications & Qualifications
ITIL Certification
Industry Keywords
Mission CriticalCustomer BaseAccount ManagementOn-Site Customer Support
About the role
Key responsibilities & impact- Utilize advanced technical expertise in critical technology areas or customer groups
- Resolve complex single-technology and cross-technology incidents
- Collaborate with team members and internal groups on unusually complex issues
- Apply organizational solutions to highly complex customer requirements
- Design and implement specialized support solutions
- Identify additional services for future service revenue growth
- Provide technical consultation during contract renewal discussions
- Cultivate and maintain senior-level relationships in assigned accounts
- Manage customer expectations during escalations
- Interpret business challenges and recommend best practices to improve products, processes, or services
- Solve difficult and complex problems using creative solutions and independent judgment
- Lead moderate to high complexity projects
- Deliver professionally written reports
- Support operational and strategic plans
- Act as a team or project leader, providing direction and facilitating information validation and team decision-making
Requirements
What you’ll need- Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence
- Typically 4-7 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field
- An advanced degree with 3-5 years of work experience may qualify
- ITIL Certifications preferred
- Advanced technical knowledge in critical or high-risk technology areas or customer groups
- Knowledge of Automation, Customer Relationship Management, Customer Support, Electrical Engineering, Electromechanics, Electronics, Field Service Management, Hand Tools, Key Performance Indicators (KPIs), Operating Systems, Preventive Maintenance, Process Improvement, Technical Services, Technical Support, Technical Training, and Test Equipment
- 25% travel
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave