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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service delivery management, partner engagement, and performance analysis, with a strong focus on driving continuous improvement and ensuring compliance with service standards. Proficient in managing multiple partners and utilizing data-driven insights to enhance partner and customer outcomes.
Highest-signal resume keywords
Service Delivery ManagementPartner EngagementPerformance Metrics AnalysisStakeholder ManagementKPI Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service DeliveryOperations ManagementData AnalysisPerformance MetricsKPI TrackingHP Service OfferingsPartner ManagementCompliance RequirementsTelemetry-Based SolutionsOperational Performance
Soft Skills
Strong CommunicationStakeholder ManagementAnalytical MindsetRemote EngagementMultitasking
Tools & Technologies
HP Service Delivery ProgramsHP ToolsVirtual Engagement Platforms
Certifications & Qualifications
Required Certifications
Industry Keywords
Partner EcosystemService Delivery StandardsSLA ComplianceOperational CheckpointsBusiness Reviews
About the role
Key responsibilities & impact- Manage a defined portfolio of partners as the primary contact for service delivery matters
- Establish regular engagement cadence, including virtual business reviews (QBRs) and operational checkpoints
- Develop relationships with partner stakeholders across operational and leadership levels
- Analyze partner performance and business trends to inform engagement strategies
- Ensure partners meet HP service delivery standards, SLAs, and compliance requirements
- Monitor performance metrics and drive continuous improvement
- Support resolution of service delivery issues and escalations
- Guide partners toward proactive and predictive service delivery models
- Enable partners on HP service delivery programs, tools, and platforms
- Promote adoption of HP services, including telemetry-based solutions, MPS, and Premium+
- Support onboarding, renewals, and ongoing partner readiness activities
- Ensure partners maintain required certifications and capabilities
- Collaborate with HP sales, channel, supply chain, and technical teams
- Provide service delivery expertise on partner deals and initiatives
- Align internal stakeholders to improve partner and customer outcomes
- Track KPIs including customer and partner satisfaction, SLA compliance, operational performance metrics, and program adoption rates
- Deliver insights and recommendations to improve partner performance and experience
Requirements
What you’ll need- Bachelor’s degree or equivalent experience in business, operations, or a related field
- Experience in service delivery, operations management, or partner/account management
- Strong communication and stakeholder management skills, including remote engagement
- Ability to manage multiple partners and priorities in a fast-paced environment
- Analytical mindset with experience using data to drive decisions
- Experience working within a channel or partner ecosystem
- Knowledge of HP service offerings, tools, or delivery models
- Experience with service performance metrics and KPI management
- Multilingual capabilities (e.g., Spanish or Portuguese) for regional support
- Ability to operate effectively in a remote, virtual environment
- May require flexibility to support different time zones
Benefits
Comp & perks- Fully remote work arrangement
- Regular virtual engagement
- Collaboration with geographically distributed teams and partners
- Equal opportunity and inclusive work environment