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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service business management and product support lifecycle, with a strong focus on business analysis, service delivery, and cross-functional collaboration. Proficient in Agile Methodology and data-driven decision-making to drive revenue growth and enhance customer satisfaction.
Highest-signal resume keywords
Service Business ManagementAgile MethodologyBusiness AnalysisProduct ManagementCustomer Centricity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business DevelopmentData AnalysisPricing AnalysisMarket ResearchNew Product DevelopmentProject ManagementGo-to-Market StrategyKPI DevelopmentProduct MarketingValue Propositions
Soft Skills
Effective CommunicationResults OrientationLearning AgilityDigital Fluency
Tools & Technologies
Care Pack ServicesDigital Workplace PlatformsEnterprise SaaS
Industry Keywords
HPS Business AcumenService Level AgreementsCross-Functional InitiativesService DeliverySolution Architecting
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Own the development of new HP Poly services to maximize support-offer performance, drive revenue growth, and manage costs
- Strategically engage in the development, implementation, and governance of product-support or solution portfolios throughout their lifecycle
- Ensure alignment with pricing strategies, seamless service delivery, sales readiness, and associated processes
- Collaborate across regions, geographies, and global teams to implement innovative services, solutions, and programs
- Analyze service data to identify sales opportunities and support business growth
- Represent services in product or solution portfolio core teams and incorporate service requirements into product development
- Support product warranty, cost analysis, service marketing content, and collateral development
- Conduct business analysis, identify root causes, and recommend solutions for performance improvements
- Lead complex cross-functional initiatives using technical and business expertise
- Establish, implement, and manage service level agreements
- Prepare marketing materials for customer account teams
- Lead and contribute to complex projects, resolve business issues, and establish policies
- Build productive internal and external relationships and provide mentoring and guidance to lower-level employees
Requirements
What you’ll need- Four-year or Graduate Degree in Business Administration, or a related discipline, or commensurate work experience or demonstrated competence
- Typically 7–10 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field
- HPS Business Acumen
- Experience with Care Pack services, digital workplace platforms, or enterprise SaaS
- Knowledge of Agile Methodology, Analytics, Business Development, Business Strategies, Data and Pricing Analysis, Go-to-Market Strategy, KPIs, Market Research, New Product Development, Product Management, Product Marketing, Product Strategy, Project Management, Thought Leadership, and Value Propositions
- Effective Communication, Results Orientation, Learning Agility, Digital Fluency, and Customer Centricity
- Willingness to travel 25%
Benefits
Comp & perks- 25% travel requirement
- Equal employment opportunity protections
- No relocation assistance ("Relocation - No")