Quality Program Manager

. Lead closed-loop resolution of critical PC quality anomalies, mass production failures, and escalated customer complaints across the PC lifecycle from R&D design through SMT manufacturing, assembly, reliability testing, mass production delivery, and terminal after-sales service .

Posted 9/29/2026full-timeShanghai • ChinaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in end-to-end PC quality lifecycle management, including quality system construction, risk assessment, and corrective action implementation. Proficient in data analysis, root cause analysis, and deploying intelligent quality management strategies across R&D, manufacturing, and after-sales processes.

Highest-signal resume keywords

End-To-End PC Quality Lifecycle ManagementRoot Cause AnalysisAI Quality Strategy DeploymentTeam ManagementQuality System Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCAPANPI Quality ManagementSupplier Quality ManagementReliability TestingSMT Process ManagementAssembly Quality VerificationQuality BenchmarkingQuality System ConstructionProcess Control

Soft Skills

Cross-Team CommunicationLearning AgilityCustomer-Centric ApproachManagerial Decision-MakingRisk Control

Tools & Technologies

AI Quality SystemsQuality Management SystemsDigital Transformation ToolsQuality Inspection ToolsIntelligent Data Analysis Tools

Certifications & Qualifications

Master’s Degree in Relevant FieldASQ CREASQ CQESix Sigma CertificationQuality Patents

Industry Keywords

PC IndustryQuality ManagementManufacturing EngineeringElectrical & Electronics EngineeringMarket Competition TrendsUser Quality DemandsPC Core Hardware R&DAfter-Sales GovernanceQuality Improvement InitiativesComplex Quality Problem Resolution

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Lead closed-loop resolution of critical PC quality anomalies, mass production failures, and escalated customer complaints across the PC lifecycle from R&D design through SMT manufacturing, assembly, reliability testing, mass production delivery, and terminal after-sales service
Evaluate quality risks based on PC shipment volume and market impact; drive R&D, manufacturing, supply chain, customer support, CO, and after-sales teams to implement corrective actions and align with senior management
Establish and iterate PC-specific end-to-end quality standards, workflows, and management systems
Launch quality improvement initiatives for PC product design verification, supplier quality control, mass production process control, and terminal market quality management
Assess and mitigate quality risks for PC new product projects across proposal, design, pilot, and mass production phases
Conduct PC industry competitor quality analysis and benchmark mainstream brands’ process standards, defect rates, after-sales systems, and market quality performance; produce professional analysis reports and optimization strategies
Use PC mass production, testing, and after-sales data to identify quality trends and process deviations
Complete root cause analysis for complex PC quality issues; formulate and deploy CAPA plans to reduce failure and rework rates
Own and deliver complex PC quality projects, including new product quality introduction, process upgrades, and mass production quality stabilization
Plan and deploy AI-enabled quality management strategies, including automatic quality inspection, process anomaly early warning, intelligent after-sales fault classification, and intelligent quality data analysis
Drive digital and intelligent transformation of PC end-to-end quality management and build an AI quality system
Manage internal quality engineer teams and external PC manufacturing and R&D partners; provide mentoring and performance management
Establish quality collaboration mechanisms with PC component suppliers and OEM factories; drive supply-chain and product-quality improvement

Requirements

What you’ll need

Master’s Degree or above in Industrial Engineering, Manufacturing Engineering, Electrical & Electronics Engineering, Quality Management, Marketing, or related disciplines
10+ years of working experience in the PC industry (PC related / PC core hardware R&D and manufacturing)
5+ years of team management and end-to-end PC quality project leadership experience
Proven track records in full-lifecycle PC quality system construction and complex quality problem resolution
Marketing business vision, capable of combining PC market competition trends and user quality demands to formulate forward-looking quality management strategies
Practical experience in AI Agent / AI quality strategy deployment preferred
Quality patents or enterprise innovation certification preferred
ASQ CRE / CQE / Six Sigma professional quality certification preferred
Successful independent cases of PC competitor analysis and end-to-end quality system optimization preferred
Expertise in PC end-to-end quality lifecycle management
Proficiency in PC R&D quality control, SMT process management, assembly quality verification, reliability testing, supplier quality management, and after-sales closed-loop governance
Solid capabilities in data analysis, root cause analysis, CAPA, continuous improvement, NPI quality management, and project management
Independent market research, quality benchmarking, and strategic output for PC industry competition
Ability to independently undertake, deploy, and close high-complexity PC quality strategic projects
Ability to independently plan and implement intelligent quality systems for PC R&D, production, and after-sales scenarios
Result-oriented, customer-centric, excellent cross-team communication, learning agility, digital fluency, and strong managerial decision-making and risk control capabilities