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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex project deployments and multi-functional teams within Managed Print Services, ensuring compliance with SLAs and KPIs while driving continuous improvement and customer value.
Highest-signal resume keywords
Project ManagementManaged Service Delivery PrinciplesFinancial GovernanceStakeholder CommunicationRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ScopingPlanningSchedulingChange ManagementProcess ImprovementAdvanced ExcelMicrosoft ProjectSmartsheetOrder Placement ManagementLogistics Coordination
Soft Skills
Executive CommunicationStakeholder InfluenceMentoringRelationship BuildingProblem Solving
Certifications & Qualifications
PMP CertificationPRINCE2 CertificationAgile/Scrum CertificationSix Sigma Certification
Industry Keywords
Managed Print ServicesOperational PoliciesService Delivery TowersDAIR DocumentationGovernance ModelsQuality ControlsCustomer EngagementMulti-Region DeploymentsCross-Service OpportunitiesFinancial Performance
Tech Stack
Tools & technologiesPMPSDLC
About the role
Key responsibilities & impact- Lead end-to-end deployment and transition of managed print environments
- Own the Deployment phase for Managed Print Services programs
- Coordinate multi-functional, multivendor teams across print fleet management, software, analytics, and monitoring services
- Implement contractual and technical aspects to deploy Managed Service Delivery towers
- Oversee scope of work, cost estimates, schedules, DAIR documentation, and operational handover plans
- Manage complex portfolios involving multiple customer divisions and multi-region deployments
- Represent HP to customers and external partners, including C-level and director-level stakeholders
- Act as a trusted advisor guiding customers through strategic environmental changes
- Develop and manage governance models, steering committees, PMO structures, quality controls, DAIR logs, communication plans, and handover frameworks
- Identify risks and lead mitigation strategies
- Ensure contractual compliance with SLAs, KPIs, and regulatory requirements
- Drive continuous improvement and create methods, templates, and policies
- Own program budgets, financial performance, and forecasting
- Identify incremental cross-service opportunities supporting customer value and HP growth
- Lead diverse cross-functional teams, often exceeding 20 resources
- Mentor and develop project managers and tower leads
- Build internal and external relationships across HP and partner ecosystems
- Set expectations for delivery excellence and adherence to HP methodologies
Requirements
What you’ll need- Four-year or Graduate Degree in Business, Project Management—or equivalent experience
- 5+ years of experience in project management
- Experience deploying tangible assets
- Experience managing order placements, site coordination and logistics
- Advanced Excel skills
- Experience managing external customers
- Expert command of HP Services operational policies, processes, and methodologies
- Deep fluency across Managed Service Delivery principles, including remote monitoring, analytics, and proactive management models
- Strong executive communication and stakeholder influence skills
- Ability to resolve complex issues across multiple technical domains
- Skilled in financial governance, contractual compliance, and multi-tower integration
- Knowledge of Project Management (PMP, Agile, Waterfall, SDLC), Risk Management & Mitigation, Project Scoping, Planning, and Scheduling, Financial Governance & Forecasting, Microsoft Project, Project Documentation, Smartsheet, Excel, Change Management & Process Improvement, Business Operations, Business Development, and CRM
- PMP certification preferred
- PRINCE2 and Agile/Scrum certifications preferred
- Six Sigma or process improvement certifications preferred
- Travel of 0–25% depending on customer engagement requirements
Benefits
Comp & perks- Bonus and/or equity opportunities
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Flexible paid vacation and sick leave