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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in implementing and integrating HP software solutions, ensuring customer satisfaction through effective communication and relationship management. Proficient in managing Enterprise IT systems and delivering technical training to diverse stakeholders.
Highest-signal resume keywords
Enterprise IT Systems ManagementEndpoint Solution ArchitectureCustomer Success SupportSoftware Deployment ToolsTechnical Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows Endpoint Operating SystemsEndpoint ManagementSoftware DeploymentTroubleshootingPowerShell
Soft Skills
Customer Relationship ManagementCommunicationProblem-Solving
Tools & Technologies
SCCMIntuneCRM
Certifications & Qualifications
Bachelor's Degree in Computer EngineeringBachelor's Degree in Systems Engineering
Industry Keywords
HP Digital SolutionsService DeliveryCustomer CadenceTechnical Management
About the role
Key responsibilities & impact- Serve as the customer’s post-sales HP Digital Solutions expert
- Assist customers with implementing and integrating HP software solutions within their environments
- Ensure HP products are properly integrated with existing customer tool sets
- Represent customer feature requests, support issues, and concerns internally and champion solutions
- Establish a regular customer cadence to ensure customers receive full value from HP software investments
- Deliver product training to partners, customers, and other stakeholders
- Provide technical management and escalation within accounts, connecting customers with product and engineering teams for issue resolution
- Drive customer satisfaction through technical documentation and information delivery
- Document customer activity within the CRM
Requirements
What you’ll need- Bachelor's degree in Computer Engineering, Systems Engineering, or equivalent experience
- 8+ years of experience developing, implementing, managing, and sustaining Enterprise IT systems
- Experience with Windows endpoint operating systems and endpoint management
- Experience with service delivery involving endpoint solutions
- Experience with endpoint solution architecture and management
- Experience in customer-facing roles supporting software-based services and customer success
- Experience building and maintaining relationships across multiple organizational levels
- Experience with software deployment tools and technologies such as SCCM, Intune, and PowerShell
- Experience deploying, troubleshooting, and updating endpoint software
- Experience managing stakeholder relationships within customer environments
- Ability to travel up to 25% to support customer activities
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
- Bonus and/or equity opportunities