Guest Services Agent

HRI Properties

. Verify the accuracy of figures, calculations, and postings pertaining to daily business transactions .

Posted 9/18/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in verifying financial accuracy, compiling reports, and maintaining knowledge of hotel policies and systems. Capable of effective communication and collaboration with guests and team members while ensuring compliance with accounting procedures.

Highest-signal resume keywords

Financial Accuracy VerificationReport Compilation and DistributionProperty Management System ProficiencyMathematical Calculation SkillsEffective Communication in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mathematical CalculationsData AnalysisAccounting Compliance InspectionReconciliation of Cashier WorkFinal Trial Balance Processing

Soft Skills

Team CollaborationPositive Guest RelationsLegible Communication

Tools & Technologies

Property Management SystemsPoint of Sale SystemsCall Accounting SystemsMovie Systems

Certifications & Qualifications

High School Diploma or EquivalentCertification of Previous Training in Computers

Industry Keywords

Hotel PoliciesBusiness TransactionsGuest InquiriesFront Desk OperationsFood and Beverage Cashiering

About the role

Key responsibilities & impact

Verify the accuracy of figures, calculations, and postings pertaining to daily business transactions
Compile, review and distribute reports to appropriate members
Maintain knowledge of hotel and departmental policies, procedures, hotel services, facilities, packages, promotions, prices and rates
Maintain knowledge and use of property management, POS, call accounting and movie systems
Organize and maintain a clean workstation and report shortages
Answer telephone within three rings using correct salutations and telephone etiquette
Respond accurately to guest inquiries and promote positive guest relations
Correct errors or list discrepancies for adjustment
Compute percentages and totals and compare results with recorded entries
Inspect accounting entries for compliance with accepted procedures
Analyze data for deficiencies in controls or noncompliance with policies and procedures
Reconcile and complete daily front desk and Food and Beverage cashier work
Run final trial balance to post rooms and close day
Run accounts receivable and other required reports
Provide next-day reports for Front Office, Housekeeping, Sales and Accounting Offices
Transmit credit card vouchers electronically to authorized vendors

Requirements

What you’ll need

High school diploma or equivalent
Must be able to communicate in English with guests, visitors, vendors and hotel staff
Must be able to provide legible communication
Must be able to compute mathematical calculations
Certification of previous training in computers
Experience with computers, calculators or word processors
Ability to input and access information into the property management and sale systems
Ability to perform job functions with minimal supervision
Ability to remain stationary at assigned post for extended periods of time
Ability to work cohesively with other departments and co-workers as part of a team
Pre-employment background screening is required as a condition of employment

Benefits

Comp & perks

Medical insurance
Dental insurance
Life insurance
401K
Paid time off
Discounted hotel stays