HRI Properties

Therapist

• Provide massage therapy services at the Casa Madrona Hotel & Spa
• Perform Swedish and deep tissue massage modalities
• Deliver exceptional customer service to spa clients
• Communicate with clients, clinic management, and sales staff
• Work across varying-paced spa environments and flexible shifts

Massage Therapist

Sales

• Sell guestrooms for assigned market segment(s)
• Assist the sales team in meeting or exceeding budgeted financial targets and monthly sales goals
• Assist sales team in achieving and exceeding budgeted guestroom revenue, profit, and occupancy goals
• Communicate with Director of Sales and/or Director of Revenue regarding opportunities affecting revenue goals
• Conduct weekly sales calls to existing and new accounts and uncover new business
• Build and strengthen relationships with accounts through sales calls, entertainment, trade shows, and related activities
• Travel locally for outside calls, hotel promotion, and competitor research
• Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, and sales blitzes
• Arrange hotel site inspections for new accounts
• Maintain accurate sales records in the hotel sales system
• Respond to sales inquiries within 24 business hours
• Execute operational aspects of booked business, including proposals, contracts, and customer correspondence
• Negotiate sales contracts and implement and set up arrangements as required
• Analyze hotel and market trends and develop strategies to maximize occupancy and average rate
• Assist with annual budget development and quarterly owner reviews
• Participate in management meetings concerning budget, forecast, and rate
• Partner with operations to coordinate customer specifications and resolve customer issues
• Participate in weekly hotel staff meetings, if applicable
• Adjust schedule for business demands, including early mornings, evenings, and weekends
• Perform other duties as assigned

Sales Manager

Guest Services

• Verify the accuracy of figures, calculations, and postings pertaining to daily business transactions
• Compile, review and distribute reports to appropriate members
• Maintain knowledge of hotel and departmental policies, procedures, hotel services, facilities, packages, promotions, prices and rates
• Maintain knowledge and use of property management, POS, call accounting and movie systems
• Organize and maintain a clean workstation and report shortages
• Answer telephone within three rings using correct salutations and telephone etiquette
• Respond accurately to guest inquiries and promote positive guest relations
• Correct errors or list discrepancies for adjustment
• Compute percentages and totals and compare results with recorded entries
• Inspect accounting entries for compliance with accepted procedures
• Analyze data for deficiencies in controls or noncompliance with policies and procedures
• Reconcile and complete daily front desk and Food and Beverage cashier work
• Run final trial balance to post rooms and close day
• Run accounts receivable and other required reports
• Provide next-day reports for Front Office, Housekeeping, Sales and Accounting Offices
• Transmit credit card vouchers electronically to authorized vendors

Massage Therapist

Sales Manager

Guest Services Agent