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HRI Properties

Guest Services Agent

HRI Properties

. Greet, register, and check guests in/out efficiently and courteously .

Posted 10/22/2026part-timeRichmond • Virginia • United StatesMid-LevelSenior💰 $14 - $21 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while efficiently managing guest check-in/out processes and handling inquiries. Proficient in multitasking within a fast-paced hospitality environment, ensuring timely service and room readiness.

Highest-signal resume keywords
Customer Service ExperienceProperty Management Systems (PMS)Data-Entry ProficiencyProblem-Solving AbilityCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data-Entry ProficiencyProperty Management Systems (PMS)
Soft Skills
Customer Service SkillsProblem-Solving AbilityProfessional DemeanorMultitasking Ability
Industry Keywords
Hospitality ExperienceGuest Check-In/OutReservation ManagementHousekeeping Coordination

About the role

Key responsibilities & impact
  • Greet, register, and check guests in/out efficiently and courteously
  • Respond to guest inquiries, requests, and concerns promptly and professionally
  • Handle payments, room assignments, and reservation changes accurately
  • Communicate with housekeeping and maintenance to ensure timely room readiness and service needs
  • Maintain a clean and organized front desk and lobby area

Requirements

What you’ll need
  • High school diploma preferred
  • Previous hospitality or customer service experience preferred
  • Experience with hotel Property Management Systems (PMS) a plus
  • Strong customer service and communication skills
  • Ability to multitask in a fast-paced environment
  • Basic computer and data-entry proficiency
  • Problem-solving and conflict-resolution ability
  • Professional, friendly, and welcoming demeanor
  • Willingness to work varied shifts, including weekends and holidays

Benefits

Comp & perks
  • On-site restaurants
  • Lobby bar
  • Indoor pool
  • Fitness center
  • EV charging
  • Banquet and meeting support