Guest Services Agent

HRI Properties

. Verify the accuracy of figures, calculations, and postings pertaining to daily business transactions recorded by other staff members .

Posted 10/26/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in accounting practices, including data analysis, report generation, and compliance with policies. Possesses strong communication skills to effectively interact with guests and team members while utilizing property management systems.

Highest-signal resume keywords

Accounting Record AnalysisProperty Management System (PMS) ProficiencyMathematical Calculation SkillsReport Compilation and DistributionGuest Relations and Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisMathematical CalculationsAccounting Procedures ComplianceError CorrectionTrial Balance PreparationAccounts Receivable ManagementReport GenerationCashier Work ReconciliationData Input and AccessEquipment Maintenance Knowledge

Soft Skills

Service-Minded Team PlayerPersonable and Outgoing PersonalityEffective CommunicationTeam CollaborationAttention to Detail

Tools & Technologies

Property Management System (PMS)Point of Sale (POS) SystemCall Accounting SystemMovie SystemsComputersCalculatorsWord Processors

Certifications & Qualifications

High School Diploma or EquivalentCertification of Previous Training in Computers

Industry Keywords

Hotel Policies and ProceduresGuest ServicesFood and Beverage OperationsFront Desk OperationsCompliance Standards

About the role

Key responsibilities & impact

Verify the accuracy of figures, calculations, and postings pertaining to daily business transactions recorded by other staff members
Perform analyses of accounting records
Compile, review and distribute reports to appropriate members
Maintain knowledge of hotel and departmental policies and procedures
Maintain knowledge of the property management system and manual procedures
Maintain knowledge of equipment maintenance and use
Set up and organize the workstation and maintain cleanliness
Answer the telephone within three rings using correct salutations and etiquette
Respond accurately to guest inquiries and promote positive guest relations
Explain hotel services, facilities, packages, promotions, prices and rates
Use PMS, POS, call accounting and movie systems
Correct errors or list discrepancies for adjustment
Compute percentages and totals and compare results with recorded entries
Inspect original-entry books for compliance with accounting procedures
Analyze data for control deficiencies or noncompliance with policies and procedures
Reconcile and complete daily front desk and Food and Beverage cashier work
Run the final trial balance to post rooms and close the day
Run accounts receivable and other required reports
Provide next-day reports for Front Office, Housekeeping, Sales and Accounting
Transmit credit card vouchers electronically to authorized vendors

Requirements

What you’ll need

High school diploma or equivalent
Must be able to communicate in English with guests, visitors, vendors and hotel staff
Must be able to provide legible communication
Must be able to compute mathematical calculations
College degree, Accounting major preferred
Certification of previous training in computers
Experience with computers, calculators or word processors
Ability to input and access information into the property management and sale systems
Ability to perform job functions with minimal supervision
Ability to remain stationary at assigned post for extended periods of time
Ability to work cohesively with other departments and co-workers as part of a team
Service-minded team player with a personable, enthusiastic and outgoing personality

Benefits

Comp & perks

Medical insurance
Dental insurance
Life insurance
401K
Paid time off
Discounted hotel stays
Pre-employment background screening is required as a condition of employment