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Customer Experience Specialist
HSS ProService Marketplace. Handle high-volume calls in a timely manner .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Capable of managing high-volume inquiries while ensuring accuracy and compliance with procedures.
Highest-signal resume keywords
Customer-Focused Problem SolverHigh Standards Of Customer ServiceStrong Clear CommunicationAbility To Plan, Organise And PrioritiseEffective Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Timely CommunicationProfessional RepresentationCustomer SatisfactionCourteous Treatment
Industry Keywords
High-Volume CallsInbound EnquiriesCustomer BookingsOffice ProceduresSafety ProceduresSecurity Procedures
About the role
Key responsibilities & impact- Handle high-volume calls in a timely manner
- Communicate accurately when handling customer details
- Ensure procedures are carried out promptly so customer bookings and information are accurate
- Represent the company and its values professionally
- Respond to calls, emails, and messages in a timely manner
- Support internal and external customers and exceed customer expectations
- Strive to ensure customer satisfaction and comply with office, safety, and security procedures
- Attend training courses when asked
- Treat internal and external customers professionally and courteously
Requirements
What you’ll need- Customer-focused problem solver
- Experience in live chat or answering inbound enquiries via telephone
- Ability to plan, organise and prioritise customer queries
- Strong clear communication and ability to deliver results
- Ability to effectively collaborate with colleagues and customers
- High standards of customer service and achieving targets
Benefits
Comp & perks- 25 days holiday plus bank holidays
- Your birthday off every year
- Healthcare Cashback Plan with money back on dentists, opticians and sports massages
- Flexible and hybrid working
- Free onsite gym at head office
- Training and development opportunities
- Discounts and cashback through our perks platform
- Flexible benefits including Holiday Buy