HSS ProService Marketplace

Team Lead

• Lead all operational aspects of Credit Control
• Manage the team and deliver collection targets
• Proactively engage with and manage key stakeholders
• Act as a point of escalation and deputy to the Head of Credit
• Contribute to the extended FSSC Leadership Team
• Deliver initiatives to improve and raise the profile of the department
• Ensure credit policies and processes are understood and followed
• Identify credit risk and minimise bad debt exposure and write-offs
• Propose customer payment plans for presentation to the Head of Credit
• Ensure accurate, timely, and professional invoice query resolution
• Monitor and achieve departmental KPIs
• Set weekly and monthly team and individual targets
• Monitor accounts and conduct ledger reviews
• Drive cash collection targets
• Identify improvements to debt collection
• Identify training and skills gaps and create training plans

Credit Control Team Lead

Customer Support

• Handle high-volume calls in a timely manner
• Communicate accurately when handling customer details
• Ensure procedures are carried out promptly so customer bookings and information are accurate
• Represent the company and its values professionally
• Respond to calls, emails, and messages in a timely manner
• Support internal and external customers and exceed customer expectations
• Strive to ensure customer satisfaction and comply with office, safety, and security procedures
• Attend training courses when asked
• Treat internal and external customers professionally and courteously

Credit Control Team Lead

Customer Experience Specialist