Hire Desk Controller

HSS ProService Marketplace

. Handle all customer requests within agreed SLAs and support logistics queries .

Posted 10/14/2026full-timeTrafford Park • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and logistics expertise within the tool hire industry, with a focus on problem-solving, relationship building, and meeting KPIs. Capable of negotiating with suppliers and managing customer requests effectively in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceLogistics KnowledgeNegotiation SkillsKPI AchievementProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Communication SkillsMultitasking AbilitiesAttention to DetailResilienceTenacity

Industry Keywords

Tool Hire IndustryCustomer RequestsThird-Party Carrier CoordinationSupplier ManagementContract Optimization

About the role

Key responsibilities & impact

Handle all customer requests within agreed SLAs and support logistics queries
Make recommendations to customers and support the ordering process
Coordinate third-party carrier movements to ensure timely deliveries
Handle customer payment issues
Prioritise preferred suppliers in line with contracts to maintain positive margins
Negotiate with suppliers to optimise contract costs
Educate customers on the company’s divisions to enhance service value
Meet and exceed KPIs, including job completion rates and margins
Work with customers, suppliers and internal teams to solve problems and improve operations

Requirements

What you’ll need

Previous experience within the tool hire industry
Strong customer service experience and logistics knowledge
Excellent communication skills for building lasting relationships
Proven multitasking abilities and attention to detail
Resilience and tenacity to thrive in a fast-paced operational environment
Comfortable having difficult conversations and experience resolving customer issues

Benefits

Comp & perks

25 days holiday plus bank holidays
Your birthday off every year
Healthcare Cashback Plan with money back on dentists, opticians and sports massages
Flexible and hybrid working
Free onsite gym at head office
Training and development opportunities
Discounts and cashback through our perks platform
Flexible benefits including Holiday Buy