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Hire Desk Controller – Out of Hours
HSS ProService Marketplace. Manage hire requests, off-hires, extensions and breakdowns during out-of-hours operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing hire requests and logistics within the tool hire industry, ensuring excellent customer service and operational efficiency. Proficient in communication and multitasking to maintain service levels and resolve customer issues effectively.
Highest-signal resume keywords
Tool Hire Industry ExperienceCustomer Service ExpertiseLogistics KnowledgeMultitasking AbilitiesIssue Resolution Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Communication SkillsAttention to DetailResilienceTenacity
Tools & Technologies
CRM Systems
Industry Keywords
Hire RequestsEquipment MovementsCustomer KPIsService LevelsOperational Environment
About the role
Key responsibilities & impact- Manage hire requests, off-hires, extensions and breakdowns during out-of-hours operations
- Act as a key contact for customer enquiries, urgent requests and ETA updates
- Coordinate overnight equipment movements with suppliers and operational teams
- Monitor customer KPIs and maintain agreed service levels throughout the shift
- Update documentation and CRM records accurately and in real time
- Identify and resolve issues proactively to minimise disruption and deliver an excellent customer experience
- Provide detailed handovers to colleagues for seamless shift continuity
- Work Monday to Thursday, 6:00pm–6:00am
Requirements
What you’ll need- Previous experience within the tool hire industry
- Strong customer service experience and logistics knowledge
- Excellent communication skills for building lasting relationships
- Proven multitasking abilities and attention to detail
- Resilience and tenacity in a fast-paced operational environment
- Comfortable having difficult conversations
- Experience resolving customer issues
Benefits
Comp & perks- 25 days holiday plus bank holidays
- Your birthday off every year
- Healthcare Cashback Plan, including money back on dentists, opticians and sports massages
- Flexible and hybrid working
- Free onsite gym at head office
- Training and development opportunities
- Discounts and cashback through the perks platform
- Flexible benefits including Holiday Buy