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Sales Development Executive
HSS ProService Marketplace. Make high-volume outbound calls to unassigned, dormant and at-risk accounts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and problem-solving abilities while managing high-volume outbound calls and maintaining accurate records. Capable of collaborating with teams to resolve customer issues and meet performance targets.
Highest-signal resume keywords
High-Volume Outbound CallingCustomer Problem ResolutionClear Written And Verbal CommunicationOrganizational SkillsProblem-Solving Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Confident Phone MannerResiliencePositive AttitudeAbility To Juggle High Call VolumeWillingness To Learn
Industry Keywords
Customer EngagementLead ConversionKPI TargetsCall Activity ManagementTeam Collaboration
About the role
Key responsibilities & impact- Make high-volume outbound calls to unassigned, dormant and at-risk accounts
- Re-engage lapsed customers and identify reasons they stopped trading
- Convert conversations into opportunities and hand qualified leads to the appropriate Pro
- Maintain accurate call notes and system records
- Own customer problems from initial conversation through resolution
- Work with the disputes team to investigate and resolve queries
- Collaborate with internal teams and keep customers updated
- Identify recurring issues and provide feedback for root-cause resolution
- Meet call activity, KPI and conversion targets
- Balance high-volume dialing with proper issue resolution
- Complete induction and training and apply the learning
Requirements
What you’ll need- Entry-level role with full training and a structured induction
- Confident, professional phone manner
- Resilience and a positive attitude
- Strong organisation and ability to juggle high call volume with follow-up work
- Clear written and verbal communication
- Problem-solving mindset and drive to see issues through
- Willingness to learn and work in the office as part of a team
Benefits
Comp & perks- 25 days holiday plus bank holidays
- Your birthday off every year
- Healthcare Cashback Plan with money back on dentists, opticians and sports massages
- Flexible and hybrid working
- Free onsite gym at head office
- Training and development opportunities
- Discounts and cashback through our perks platform
- Flexible benefits including Holiday Buy