Administrative Office Specialist

HSS

. Triage phone calls and patient inquiries .

Posted 10/15/2026full-timeWest Palm Beach • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing patient inquiries and scheduling. Proficient in healthcare knowledge, including medical terminology and insurance verification, with a focus on detail and organizational skills.

Highest-signal resume keywords

Customer Service SkillsWritten And Oral Communication SkillsHealthcare KnowledgeOrganizational SkillsEPIC EMR

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Insurance VerificationPatient Billing And CollectionsChart PreparationMultitaskingProblem-SolvingDetail-OrientedTask Follow-ThroughMedical Terminology

Soft Skills

Team CollaborationPositive AttitudeCultural SensitivityAdaptability

Industry Keywords

HealthcarePatient InquiriesAuthorization Of ServicesProfessional AtmosphereLiaison

About the role

Key responsibilities & impact

Triage phone calls and patient inquiries
Greet and schedule patients for appointments and procedures
Conduct verification of medical insurance and patient billing/collections
Handle authorization of services
Perform filing and chart preparation
Promote a professional atmosphere through courteous communication, cooperation and respect for patients, visitors and members of the health care team
Act as a liaison to physicians and hospital departments
Ensure best customer service practices are offered to patients and families

Requirements

What you’ll need

2+ years of experience preferred
Superior written and oral communication skills
Exceptional customer service skills
Maintain sensitivity and awareness of cultural and religious diversity when addressing patients, visitors, co-workers and other customers
Ability to multitask in a fast-paced environment
Ability to follow through with tasks to completion
Strong organizational and problem-solving skills
Ability to effectively and accurately follow directions or instructions
Ability to work collaboratively as part of a team; offers to help coworkers when needed
Ability to adapt to changing / evolving work assignments (this is to ensure cross coverage)
Detail-oriented
Ability to escalate issues appropriately
Consistently displays a positive attitude towards one’s work and work environment
Strong computer skills required
Knowledge of healthcare and health insurance, required
Familiarity with medical terminology, preferred
EPIC EMR preferred