Office Coordinator

• Answer phones and greet patients courteously and efficiently
• Communicate regarding appointments, instructions, and follow-ups via phone, email, or in person
• Handle patient concerns and escalate them when necessary
• Schedule new visits, follow-ups, post-ops, and ancillary tests
• Coordinate surgical dates in Epic and ensure pre-authorization, documentation, and pre-testing are complete
• Manage referrals and obtain insurance authorizations within required timeframes
• Collect payments and process transactions accurately
• Complete daily batch reconciliations and submit funds
• Prepare and maintain patient charts and scan documents into the EMR
• Manage physician calendars, arrange travel, and process travel expense reimbursements as needed
• Draft correspondence and prepare documents
• Maintain office supply inventory and order supplies as needed
• Coordinate with departments and facilitate communication among physicians, staff, and hospital departments
• Provide coverage for the Office Manager and Staff Secretary
• Operate EMR, scheduling, billing, Microsoft Office, phones, scanners, copiers, printers, and other front-desk technology
• Manage workload, resolve operational issues, and coordinate services across departments

Office Support Coordinator

Patient Care Coordinator

• Answers phones and greets patients courteously, clearly, and efficiently
• Communicates with patients via phone, email, or in person regarding appointments, instructions, and follow-ups
• Handles patient concerns and escalates issues to administrative manager or clinical staff when necessary
• Schedules appointments and ancillary services according to provider protocols
• Coordinates referral processes
• Coordinates surgical scheduling dates, enters them into EPIC, ensures pre-authorization, and verifies pre-testing and documentation
• Manages check-out processes and facilitates patient payments, copayments, and outstanding balance collections
• Obtains authorizations and follows up with appropriate teams
• Collects patient information for timely billing
• Documents in patient charts and communicates with physicians and clinical teams
• Scans patient records according to hospital guidelines
• Uses electronic medical records, scheduling, billing, and Microsoft Office systems
• Operates phones, scanners, copiers, printers, and other front-desk technology
• Learns and adapts to new systems, policies, and technologies
• Prioritizes workload to meet patient and departmental needs
• Resolves issues, assists colleagues, and supports team productivity
• Covers the Office Manager role during absences
• Assists with training and covering support staff as needed

• Answer phones and greet patients courteously, clearly, and efficiently
• Communicate with patients by phone, email, and in person regarding appointments, instructions, and follow-ups
• Handle patient concerns calmly and escalate them to administrative managers or clinical staff when necessary
• Schedule appointments and ancillary services according to provider protocols
• Coordinate referral processes
• Coordinate surgical scheduling dates, enter them into EPIC, and ensure pre-authorization, pre-testing, and documentation are complete
• Manage check-out processes and facilitate time-of-service payments, copayments, and outstanding balance collections
• Obtain authorizations and follow up on their status through completion
• Collect patient information to support timely billing
• Document accurately in patient charts and scan records according to hospital guidelines
• Use electronic medical records, scheduling, billing, Microsoft Office, and front-desk technology
• Prioritize workload, resolve issues, assist colleagues, and support team productivity
• Cover the Office Manager’s lead responsibilities during absences
• Assist with training and covering support staff as needed

Physician Assistant

• Obtain and document reasons for visits and patient vital signs
• Collect, process, track, log, and transport specimens
• Stock, maintain, clean, and check medical supplies, instruments, and equipment
• Prepare patients, instruments, and supplies for scheduled procedures
• Schedule diagnostic and therapeutic services and monitor follow-up of test results
• Under licensed supervision, prepare and administer vaccines, medications, and controlled substances as permitted by competency
• Process prescription requests and refills
• Perform basic office procedures, examinations, and provider-ordered tests
• Provide patient care instructions and education
• Gather comprehensive patient health information and return patient calls
• Complete pre-visit planning, visit preparation, health history collection, and medication review in the EHR
• Manage daily patient flow and prioritize delegated care tasks
• Support providers during visits and exams by entering records, carrying out orders, and completing post-visit education
• Maintain patient confidentiality, medical records, clinical competency, and required compliance education
• Promote patient safety, infection control, standard precautions, privacy, and emergency interventions
• Prepare sites for invasive joint injections and aspirations using sterile techniques
• Assist with post-operative dressing changes, suture removal, and wound care under direct supervision
• Maintain clean, stocked, and presentable exam rooms
• Participate in programs and huddles
• Collaborate cooperatively within the unit and with other departments
• Identify process improvements, maximize efficiency, manage costs, and provide performance feedback

Medical Assistant

General

• Triage phone calls and patient inquiries
• Retrieve voicemail and EMR messages and return them by the end of the business day
• Schedule new visits, follow-ups, and post-operative appointments
• Confirm patient appointments by email and telephone
• Schedule surgeries and ancillary tests as directed by physicians or office managers
• Place surgical dates in the EPIC calendar and schedule procedures promptly
• Coordinate surgical authorizations and ensure pre-surgical documentation and testing are complete
• Manage referrals and insurance authorizations for diagnostic procedures
• Create, scan, file, and prepare patient charts
• Scan medical records into patient EMR accounts
• Facilitate communication between physicians, hospital departments, department management, and patients
• Complete assigned tasks independently with minimal supervision

Surgical Coordinator

• Answers phones and greets patients courteously, clearly, and efficiently
• Ensures timely internal/external communication via phone, email, or in-person regarding appointments, instructions, and follow-ups
• Handles patient concerns and escalates concerns to administrative manager or clinical staff when necessary
• Schedules appointments and ancillary services following provider protocols
• Coordinates referral processes
• Coordinates surgical scheduling dates, enters them into EPIC, ensures pre-authorization within required timelines, and confirms pre-testing and documentation are complete
• Manages check-out processes and facilitates time-of-service payments, copayments, and outstanding balance collections
• Obtains authorizations and follows up on status through completion
• Collects patient information to ensure timely billing
• Documents in patient charts and scans patient records per hospital guidelines
• Uses electronic medical records, scheduling, billing, and Microsoft Office software
• Operates phones, scanners, copiers, printers, and other front-desk technology
• Prioritizes tasks and manages workload to meet patient and departmental goals
• Resolves issues, assists colleagues, and supports team productivity
• Covers lead office responsibilities during Office Manager absences
• Assists with training and covering support staff as needed

• Obtain and document reasons for visits and patient vital signs
• Collect, process, track, and store specimens according to protocols
• Stock patient care areas and maintain equipment, instruments, and supplies
• Prepare patients and supplies for scheduled procedures
• Schedule diagnostic and therapeutic services and monitor follow-up results
• Relay provider information and follow-up instructions to patients
• Prepare and administer vaccines, medications, and controlled substances under direct supervision as permitted by competency
• Process prescription requests and refills
• Perform basic office procedures, examinations, and provider-ordered tests
• Provide standard patient care instructions and education
• Obtain and communicate comprehensive patient health information
• Complete pre-visit planning, visit preparation, history-taking, and medication reconciliation in the EHR
• Manage patient flow and prioritize delegated care-team tasks
• Take ownership of office process-improvement functions
• Report patient-condition changes and provide handoffs to nurses and physicians
• Initiate appropriate emergency interventions and report urgent situations
• Maintain accurate clinical documentation and patient medical records
• Promote patient safety, infection control, standard precautions, and privacy
• Prepare sites and patients for invasive joint injections and aspirations using sterile techniques
• Assist with wound care, postoperative dressing changes, and suture removal under supervision
• Stock and maintain clean, presentable exam rooms
• Participate in programs, huddles, mandatory education, and clinical competency activities
• Work collaboratively with unit, department, and care-delivery teams