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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing outpatient operations, optimizing nurse schedules, and facilitating staff performance through coaching and evaluations. Proficient in Epic clinical workflows and experienced in ensuring compliance with managed care contracts.
Highest-signal resume keywords
Epic Clinical WorkflowsNursing Specialty Certification (ANCC)Clinical Leadership ExperienceOutpatient Care KnowledgeStaff Performance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Data ManagementSuture/Staple RemovalCast Application/RemovalEKGsVenipunctureInjectionsFinancial ModelingProcess ImprovementBudgetingClinical Competency Assessments
Soft Skills
Organizational SkillsTeam CollaborationPositive AttitudeCoachingMentoring
Certifications & Qualifications
Bachelor’s DegreeMaster’s DegreeNursing Specialty Certification (ANCC)
Industry Keywords
Outpatient OperationsAmbulatory Care SettingManaged Care CompliancePhysician PracticesPatient Access Services
About the role
Key responsibilities & impact- Manage day-to-day throughput of outpatient operations, focusing on waiting areas, radiology, and physician appointments
- Identify process improvement opportunities and coordinate with leadership
- Serve as point of contact and decision-maker for ad-hoc schedule requests
- Participate in multidisciplinary meetings to standardize and simplify workflows
- Manage staff performance through expectations, goals, feedback, coaching, mentoring, corrective action, and evaluations
- Facilitate staff onboarding, coaching, continuing education, and clinical competency assessments
- Optimize nurse schedules for RNs, LPNs, and PCAs
- Oversee and support Patient Access Services front-end operations
- Serve as timekeeper for direct reports
- Develop strategies to foster teamwork, engagement, and excellence
- Maintain staff communication forums with regional leadership
- Ensure onsite leadership presence and arrange coverage
- Conduct Environment of Safety rounds and escalate issues
- Support annual capital budgeting
- Provide clinical support to physicians during office sessions and Presurgical Screening
- Room patients, review medical history, and obtain patient data
- Assist with suture/staple removal, cast application/removal, EKGs, venipuncture, and injections
- Assist with physician managed care contracts, analytics, and financial modeling
- Coordinate physician enrollment in managed care plans
- Ensure managed care company compliance with negotiated contracts
- Resolve payment issues with insurance payors
- Liaise between physician offices and insurance payors
- Schedule, coordinate, and document PHO-related meetings
- Maintain tracking logs for insurance payor issues
- Oversee the PHO phone line and respond to inquiries and urgent physician office issues
- Maintain satisfactory attendance and punctuality
- Adapt to changing situations and work assignments
Requirements
What you’ll need- Minimum 2 years of nursing related experience
- 4 years of nursing with clinical leadership or management experience in a healthcare setting required
- Proficiency in Epic clinical workflows
- Bachelor’s degree required
- Master’s degree required
- Nursing Specialty Certification (ANCC)
- Experience working in an ambulatory care setting strongly preferred
- Experience with Epic for clinical use and operational activities strongly preferred
- Demonstrated basic knowledge of orthopedic and outpatient care preferred
- Working knowledge of processes involved in physician practices preferred
- Strong organizational and prioritizing skills preferred
- Ability to work within a team environment and display a positive attitude preferred
- Ability to continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs.)
- Ability to work indoors with frequent exposure to dust, fumes, temperature, and noise
- Ability to perform Category 1 OSHA tasks involving exposure to blood, body fluids, tissues, and other potentially infectious materials
- Nursing Specialty Certification (ANCC)
Benefits
Comp & perks- Additional benefits consistent with the role