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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing patient interactions, scheduling, and coordinating healthcare services while ensuring compliance with insurance and documentation requirements. Proficient in utilizing EMR systems and maintaining accurate patient records.
Highest-signal resume keywords
Epic ExperienceHealthcare KnowledgePatient SchedulingCustomer Service OrientationVerbal And Written Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Chart ManagementInsurance AuthorizationPayment ProcessingBatch ReconciliationMedical Terminology
Soft Skills
Organizational SkillsProblem-Solving SkillsMultitasking AbilityDetail-OrientedTeam Collaboration
Tools & Technologies
EMRMicrosoft OfficeScheduling SoftwareBilling SoftwareFront-Desk Technology
Certifications & Qualifications
Associate Degree
Industry Keywords
HealthcareMedical SecretaryPatient CareOffice ManagementInsurance Compliance
About the role
Key responsibilities & impact- Answer phones and greet patients courteously and efficiently
- Communicate regarding appointments, instructions, and follow-ups via phone, email, or in person
- Handle patient concerns and escalate them when necessary
- Schedule new visits, follow-ups, post-ops, and ancillary tests
- Coordinate surgical dates in Epic and ensure pre-authorization, documentation, and pre-testing are complete
- Manage referrals and obtain insurance authorizations within required timeframes
- Collect payments and process transactions accurately
- Complete daily batch reconciliations and submit funds
- Prepare and maintain patient charts and scan documents into the EMR
- Manage physician calendars, arrange travel, and process travel expense reimbursements as needed
- Draft correspondence and prepare documents
- Maintain office supply inventory and order supplies as needed
- Coordinate with departments and facilitate communication among physicians, staff, and hospital departments
- Provide coverage for the Office Manager and Staff Secretary
- Operate EMR, scheduling, billing, Microsoft Office, phones, scanners, copiers, printers, and other front-desk technology
- Manage workload, resolve operational issues, and coordinate services across departments
Requirements
What you’ll need- Associate degree required
- 5+ years of physician office experience may be considered in lieu of education
- 2 years of healthcare/medical secretary experience
- Excellent verbal and written communication skills
- Strong customer service orientation
- Strong organizational and problem-solving skills
- Ability to multitask in a fast-paced environment
- Ability to follow directions or instructions accurately
- Ability to work collaboratively as part of a team
- Detail-oriented
- Ability to escalate issues appropriately
- Strong computer skills
- Knowledge of healthcare and health insurance
- Experience with Epic preferred
- Familiarity with medical terminology preferred
- Ability to continuously stand, walk, or lift/handle/carry 20–50 lbs
- Flexibility to commute to various HSS locations/sites as necessary
Benefits
Comp & perks- Additional benefits consistent with the role