Office Support Floating Coordinator

HSS

. Answer phones and greet patients courteously and efficiently .

Posted 10/15/2026full-timeUnited StatesJuniorMid-Level💰 $32 - $48 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing patient interactions, scheduling, and documentation within a healthcare setting, while ensuring compliance with insurance and billing protocols. Proficient in utilizing Epic and maintaining effective communication across departments to support operational efficiency.

Highest-signal resume keywords

Epic ProficiencyHealthcare KnowledgePatient SchedulingCustomer Service OrientationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Chart ManagementInsurance AuthorizationPayment ProcessingBatch ReconciliationMedical Terminology

Soft Skills

Verbal CommunicationWritten CommunicationProblem-SolvingMultitaskingTeam Collaboration

Tools & Technologies

EMR SystemsFront-Desk TechnologyScannersCopiersPrinters

Certifications & Qualifications

Associate Degree

Industry Keywords

HealthcareMedical SecretaryPatient CareOffice ManagementInsurance Compliance

About the role

Key responsibilities & impact

Answer phones and greet patients courteously and efficiently
Communicate with patients and internal/external contacts regarding appointments, instructions, and follow-ups
Schedule new visits, follow-ups, post-ops, ancillary tests, and surgical dates
Enter surgical dates into Epic and ensure pre-authorization, documentation, and pre-testing are complete
Manage referrals and obtain insurance authorizations within required timeframes
Collect payments and process transactions accurately
Complete daily batch reconciliations and submit funds according to billing protocols
Create, update, prepare, and scan patient charts and documents in the EMR
Manage physician calendars, arrange travel, and process travel expense reimbursements as needed
Draft correspondence and prepare documents
Maintain office supply and medication inventory and order supplies as needed
Coordinate with departments and facilitate communication among physicians, staff, and hospital departments
Provide backup coverage for the Office Manager and Staff Secretary
Adapt to changing schedules, assignments, and office locations
Operate phones, scanners, copiers, printers, and front-desk technology
Manage workload, resolve operational issues, and coordinate interdepartmental services

Requirements

What you’ll need

Associate degree required
5+ years physician office experience may be considered in lieu of education
2 years of healthcare/medical secretary experience
Excellent verbal and written communication skills
Strong customer service orientation
Strong organizational and problem-solving skills
Ability to multitask in a fast-paced environment
Ability to accurately follow directions or instructions
Ability to work collaboratively as part of a team
Detail-oriented
Ability to escalate issues appropriately
Strong computer skills
Knowledge of healthcare and health insurance
Ability to continuously stand/walk or lift, handle, and carry 20–50 lbs
Flexibility to commute to various HSS locations/sites as necessary
Experience with Epic preferred; familiarity with medical terminology preferred

Benefits

Comp & perks

Additional benefits consistent with the role