Patient Care Coordinator

HSS

. Provide comprehensive administrative support to an HSS physician practice .

Posted 10/7/2026full-timeBrooklyn • New York • United StatesJuniorMid-Level💰 $27 - $42 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative support capabilities in a healthcare setting, including scheduling, patient communication, and insurance verification. Proficient in using electronic medical record systems and managing office resources effectively.

Highest-signal resume keywords

Healthcare/Medical Secretary ExperienceEpic ProficiencyPatient SchedulingInsurance VerificationCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Chart DocumentationMedical TerminologyInsurance Pre-CertificationOffice Resource ManagementWorkflow Prioritization

Soft Skills

Excellent Verbal CommunicationStrong Organizational SkillsProblem-Solving SkillsDetail-OrientedTeam Collaboration

Tools & Technologies

Microsoft OfficeElectronic Medical Record SystemsBilling SystemsFront-Desk Technology

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Healthcare Industry RegulationsPatient InquiriesReferral CoordinationSurgical SchedulingCustomer Service

About the role

Key responsibilities & impact

Provide comprehensive administrative support to an HSS physician practice
Arrange meetings and conferences
Develop processes to maximize office resources and equipment
Anticipate patient and physician needs
Triage calls and patient inquiries
Schedule patient appointments and procedures
Verify medical insurance
Collect patient payments
Obtain insurance pre-certifications and authorizations
Complete filing and chart preparation
Liaise with billing company
Promote a professional atmosphere through courteous communication, cooperation, and respect
Answer phones and greet patients courteously
Coordinate referral processes and ancillary services
Coordinate surgical scheduling dates and enter them into Epic
Ensure pre-authorization and pre-testing/documentation completion
Manage checkout processes and collect copayments and outstanding balances
Document patient charts and scan patient records
Use scheduling, billing, Microsoft Office, and electronic medical record systems
Operate phones, scanners, copiers, printers, and front-desk technology
Prioritize workflow, assist colleagues, and support team productivity
Cover for the Office Manager and train or cover support staff as needed

Requirements

What you’ll need

High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses
2 years of Healthcare/Medical-Medical Secretary experience
Excellent verbal and written communication skills
Strong customer service orientation
Superior written and oral communication skills
Exceptional customer service skills
Ability to follow through with tasks to completion
Strong organizational and problem-solving skills
Ability to multitask in a fast paced environment
Ability to effectively and accurately follow directions or instructions
Ability to work collaboratively as part of a team
Detail-oriented
Ability to escalate issues appropriately
Strong computer skills
Knowledge of healthcare industry including regulations and health insurance
Ability to continuously stand/walk or lift/handle/carry 20 to 50 lbs
Experience with Epic preferred
Familiarity with medical terminology preferred