Patient Care Coordinator

HSS

. Answer phones and greet patients courteously, clearly, and efficiently .

Posted 10/26/2026full-timeUniondale • New York • United StatesJuniorMid-Level💰 $27 - $42 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient communication, appointment scheduling, and electronic medical records management. Proficient in customer service and problem-solving within a healthcare environment.

Highest-signal resume keywords

Healthcare/Medical Secretary ExperienceElectronic Medical Records ManagementCustomer Service OrientationAppointment SchedulingEpic Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingElectronic Medical RecordsBilling ProcessesMedical TerminologyPre-Authorization ManagementPatient Chart DocumentationReferral CoordinationTime-of-Service PaymentsCheck-Out ProcessesData Entry

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsProblem-Solving SkillsTeam Collaboration

Tools & Technologies

EPICMicrosoft OfficeFront-Desk Technology

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Healthcare IndustryHealth Insurance RegulationsPatient CareCustomer ServicePatient Concerns Management

About the role

Key responsibilities & impact

Answer phones and greet patients courteously, clearly, and efficiently
Communicate with patients via phone, email, or in person regarding appointments, instructions, and follow-ups
Handle patient concerns calmly and appropriately escalate concerns when necessary
Schedule appointments and ancillary services according to provider protocols
Coordinate referral processes
Coordinate surgical scheduling dates, enter them into EPIC, obtain pre-authorization, and verify pre-testing and documentation
Manage check-out processes and facilitate time-of-service payments, copayments, and outstanding balance collections
Obtain authorizations and follow up on their status through completion
Collect patient information to ensure timely billing
Document patient charts and scan patient records according to hospital guidelines
Use electronic medical records, scheduling, billing, Microsoft Office, and front-desk technology
Prioritize workload, resolve issues, assist colleagues, and support team productivity
Cover the Office Manager role during time off
Assist with training and covering support staff as needed

Requirements

What you’ll need

High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses
2 years of Healthcare/Medical-Medical Secretary experience
Excellent verbal and written communication skills
Strong customer service orientation
Superior written and oral communication skills
Exceptional customer service skills
Ability to follow through with tasks to completion
Strong organizational and problem-solving skills
Ability to multitask in a fast paced environment
Ability to effectively and accurately follow directions or instructions
Ability to work collaboratively as part of a team; offers to help coworkers when needed
Detail-oriented
Ability to escalate issues appropriately
Consistently displays a positive attitude towards one’s work and work environment
Strong computer skills
Knowledge of healthcare industry including regulations and health insurance
Experience with Epic preferred
Familiarity with medical terminology, preferred
Ability to continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs.)