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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient scheduling, communication, and billing processes within a healthcare setting, ensuring compliance with regulations and efficient service delivery. Proficient in using electronic medical records and office technology to support patient care and administrative functions.
Highest-signal resume keywords
Patient SchedulingElectronic Medical Records (EMR)Customer Service OrientationHealthcare Regulations KnowledgeOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient SchedulingBilling ProcessesDocumentation ManagementAuthorization ManagementReferral CoordinationAppointment CoordinationData EntryMicrosoft OfficeElectronic Medical Records (EMR)Time-of-Service Payments
Soft Skills
Verbal CommunicationWritten CommunicationProblem-SolvingMultitaskingTeam Collaboration
Tools & Technologies
EPICPhonesScannersCopiersPrinters
Industry Keywords
HealthcareMedical SecretaryPatient CareHealth InsuranceOSHA Category 3
About the role
Key responsibilities & impact- Answers phones and greets patients courteously, clearly, and efficiently
- Ensures timely internal/external communication via phone, email, or in-person regarding appointments, instructions, and follow-ups
- Handles patient concerns and escalates concerns to administrative manager or clinical staff when necessary
- Schedules appointments and ancillary services following provider protocols
- Coordinates referral processes
- Coordinates surgical scheduling dates, enters them into EPIC, ensures pre-authorization within required timelines, and confirms pre-testing and documentation are complete
- Manages check-out processes and facilitates time-of-service payments, copayments, and outstanding balance collections
- Obtains authorizations and follows up on status through completion
- Collects patient information to ensure timely billing
- Documents in patient charts and scans patient records per hospital guidelines
- Uses electronic medical records, scheduling, billing, and Microsoft Office software
- Operates phones, scanners, copiers, printers, and other front-desk technology
- Prioritizes tasks and manages workload to meet patient and departmental goals
- Resolves issues, assists colleagues, and supports team productivity
- Covers lead office responsibilities during Office Manager absences
- Assists with training and covering support staff as needed
Requirements
What you’ll need- High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses
- Minimum 2 years of experience in Healthcare/Medical-Medical Secretary
- Excellent verbal and written communication skills
- Strong customer service orientation
- Superior written and oral communication skills
- Exceptional customer service skills
- Ability to follow through with tasks to completion
- Strong organizational and problem-solving skills
- Ability to multitask in a fast paced environment
- Ability to effectively and accurately follow directions or instructions
- Ability to work collaboratively as part of a team; offers to help coworkers when needed
- Detail-oriented
- Ability to escalate issues appropriately
- Consistently displays a positive attitude towards one’s work and work environment
- Strong computer skills
- Knowledge of healthcare industry including regulations and health insurance
- Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs)
- OSHA Category 3
Benefits
Comp & perks- Additional benefits consistent with the role